NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
AmitR
Mar 23, 2018NETGEAR Employee Retired
Orbi MR 2.1 Update 3/23/18
Our teams are still working through the issues, but I wanted to provide a quick update on OrbiOS 2.1. We usually wait to release our software until it's available across all Orbi product lines, but in a departure from our normal processes, we’re going to the release BETA software for our products in a staggered manner. The first wave to be released are only for the RBR50 and RBS50, which is used in the RBK50 and RBK53 (Costco) kits. If you have a kit that includes a different hardware product (including RBK52W, RBK40 series or RBK30 series) or a RBK50 or RBK53 with an add-on satellite (RBS40, RBW30), please hang tight. We’re not quite done with it yet, but will update this thread when it’s ready.
Edit for clarity: This release supports both Circle & Ethernet backhaul
Edit2: Updated with the 2nd wave of firmware for RBR40, RBS40, RBR20 and RBS20. This supports the following SKUs: RBK40, RBK43, RBK44, RBK20, RBK22, RBK23.
Edit3: Updated for RBW30, to support RBK30, RBK33, RBK52W, and others
We’re not yet going to push this release this for auto-firmware upgrade, and will let you know before we do. If you have any questions, feel free to reach out to Support.
Rel Notes:
- Fixes issues where Internet access is not available on some devices, but available on others.
- Fixes an issue where Satellites get disconnected from Router
- Provides protection for the MDNS packet flood issue
- Addresses an issue where websites set to unmanaged are unreachable
- Multiple other connectivity & RF improvements
BETA MR 2.1.3 software can be found here:
RBR50: http://files.netgear-support.com/go/?a=d&i=rFfsb14M2q
RBS50: http://files.netgear-support.com/go/?a=d&i=0UBXh9aus6
RBR40: http://files.netgear-support.com/go/?a=d&i=dnNl6nqBSj
RBS40: http://files.netgear-support.com/go/?a=d&i=FEaFlGNCuW
RBW30: http://files.netgear-support.com/go/?a=d&i=x990UeDEdo
RBR20: http://files.netgear-support.com/go/?a=d&i=IOMUioMSLU
RBS20: http://files.netgear-support.com/go/?a=d&i=S5JDrBEG2f
How to do a manual firmware upgrade: https://kb.netgear.com/31573/How-do-I-manually-upgrade-firmware-on-my-Orbi-Satellite
Orbi Product Team
761 Replies
- Chemo29Guide
Any estimate on the bata release for other models?
- benj3AspirantJust installed Vers 2.1.3.4 and I am cautiously optimistic. First time my satellite unit has been turned in several months. If it is reasonably stable, I will post kudos for this latest beta firmware.
- Stamina11Aspirant
I am trying to update from V2.1.2.18 to this beta V2.1.3.4 but it only worked on my satellites. When i try to use the same file to update the router i get the following "This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product."
Just curious what i am doing wrong. I did download multiple times and it seems to be working on the satellites.
I am in high hopes that this fixes satellites being disconnected because i am at the end of my rope on this issue.
And i just realized that router is actually a different model number. (facepalm)
- wchpLuminary
The router firmware is a differeny file. it will startr with RBR
Stamina11wrote:I am trying to update from V2.1.2.18 to this beta V2.1.3.4 but it only worked on my satellites. When i try to use the same file to update the router i get the following "This firmware file is incorrect! Please get the firmware file again and make sure it is the correct firmware for this product."
Just curious what i am doing wrong. I did download multiple times and it seems to be working on the satellites.
I am in high hopes that this fixes satellites being disconnected because i am at the end of my rope on this issue.
And i just realized that router is actually a different model number. (facepalm)
- Brain29Apprentice
V2.1.3.4 firmware has been good no crashes for a week (used to happen almsot twice a day)
have noticed some *dns dropping(what my software complains about) related lag if mildly (5-10mbs) using more then 5 devices regardless if LAN or WAN ** havent had time to play with it
also have allot of false DoS attack rst scanns from google/amazon/netflix servers sometimes heavy playback lag of videos is created because of it.
- JustMakeItWorkApprentice
Crash and burn 2 days ago. Nothing in the logs that I can see associated with the failure. Required a reboot of the Satellite and the Router.
- FURRYe38Guru - Experienced User
Try a full factory reset of both router and satellites then setup from scratch.
JustMakeItWorkwrote:Crash and burn 2 days ago. Nothing in the logs that I can see associated with the failure. Required a reboot of the Satellite and the Router.
The only failure I'm seeing with the new beta firmware for the RBK50 is that my HP printer which is connecting wirelessly at 2.4G will lose it's connection daily. A static IP address seemed to do nothing ... very similar to the earlier posts re: Rainmachine. Only thing that would reset the wifi to the printer was to power cycle it. Perhaps just a limitation in the beta firmware that will get corrected as this was always stable in the past. The beta firmware did stop all of the crazy drops I was seeing recently, even with the prior "safe" auto-update firmware level ... this beta is definitely better in that respect ... harkens back to the good ole days.
- Brain29Apprentice
I had 2 crashes yesterday and today with new beta firmware :( (yes hard reset)
for a week it would just have random lag but now it full on crashes
I removed my equipment with 10G nics and anything thats outdated and IOT I could think of *bascially down to just 2 laptops and a desktopand still it crashed
(pretty sure If I just left it plugged in with nothing connected to it would crash itself in a week based on its software performance)- FURRYe38Guru - Experienced User
Any wifi neighbors near by? If so, how many?
Try disabling MIMO, Daisy Chain and Fast Roaming. Can leave Beamforming enabled however test this disabled as well.
How big is your home? SqFt?
How close are the satellites from the router? Ft?
Brain29wrote:I had 2 crashes yesterday and today with new beta firmware :( (yes hard reset)
for a week it would just have random lag but now it full on crashes
I removed my equipment with 10G nics and anything thats outdated and IOT I could think of *bascially down to just 2 laptops and a desktopand still it crashed
(pretty sure If I just left it plugged in with nothing connected to it would crash itself in a week based on its software performance)- BarryTregApprentice
My experience after upgrading to 2.1.3.4 has been great. All devices show up correctly and ethernet backhaul working.
My only observation is that one device, Lenovo Yoga book (android) which is my most used tablet at home still dropped connection (seemingly after sleeping) whilst backhaul was wireless. Now with ethernet backhaul, it hasn't dropped at all.
Orbi finally working as expected for me.
I've been running the 2.1.3.4 Beta on my RBR50 router & (2) RBS50 satellites for a week now, and it's working great. I did do a paperclip reset on the satellites after upgrading from 2.1.2.18, but I have not factory reset the router.
The only negative change I've experienced with this FW is the satellite in a detached garage wouldn't connect to the router anymore (wasn't a great connection to start with). However, I purchased a Netgear Powerline 2000 kit, and Ethernet Backhaul is working flawlessly and much faster than the previous wireless connection.
The 2.1.3.4 Beta did fix:
Regularly dropped Verizon WiFi calling during calls (iPhone 8 Plus)
Complaints of broken audio on receiving end while on Verizon WiFi calling
"Not connected to Internet" issue on iPad Air 2 (while being connected to WiFi)
Belkin Wemo light controller being intermittently inaccessable by Alexa
- FURRYe38Guru - Experienced User
What is the distance between the Satellite and Router? Mines 40ft est.
Manual channel 48.
What channels are you using?
FYI, managed switches will cause problems with wired back haul if and when you try this.
FURRYe38 wrote:
What is the distance between the Satellite and Router? Mines 40ft est.
Manual channel 48.
What channels are you using?
Maybe 25' at the most. I'm using Manual Channel 48 and 11 for 2.4, had 2.4 set to auto, but tried this to see if it would make a difference. I just turned my satellite back on. We'll see how long it lasts this time.
- FURRYe38Guru - Experienced User
25 feet seems to be a bit close. Normal stand alone routers can handle this kind of range by themselves. You might see if you can place the Satellite at a farther distance. Also might test just the router alone.
Also try disabling MIMO, Daisy Chain and Fast Roaming.
- bsholbrookApprentice
Previous code was operating very well in our location without any conn3ctivity our throughput related issues that were recongnizd. We are in fact heavy consumers of tv service streaming, home automation, and security video streaming. All items which rely of solid network connectivity and performance. While I probably should have left alone, I have now had this firmware running for 72 hours and am seeing several things:
-have had several different nest cams drop off the network for a 5-10 minute timespan, at least 3 total incidents which are more than just a fluke.
-iPad web browser requests stop, have to restart ipad to resume browsing
-ecobee drops out of HomeKit preventing operation and control from HomeKit
For us the last released firmware provided solid performance with none of the above issues, While these aren’t huge issues they are frustrating nuisances and not something you want to see ongoing.
- FURRYe38Guru - Experienced User
Was a factory reset performed on the router and satellite(s) after the upgrade was processed then set up from scratch?
Whats the distances between the router and satellite?
After doing a factory set and if the problem continues, try disabling MIMO, Daisy Chain and Fast Roaming and see how it goes.
bsholbrookwrote:Previous code was operating very well in our location without any conn3ctivity our throughput related issues that were recongnizd. We are in fact heavy consumers of tv service streaming, home automation, and security video streaming. All items which rely of solid network connectivity and performance. While I probably should have left alone, I have now had this firmware running for 72 hours and am seeing several things:
-have had several different nest cams drop off the network for a 5-10 minute timespan, at least 3 total incidents which are more than just a fluke.
-iPad web browser requests stop, have to restart ipad to resume browsing
-ecobee drops out of HomeKit preventing operation and control from HomeKit
For us the last released firmware provided solid performance with none of the above issues, While these aren’t huge issues they are frustrating nuisances and not something you want to see ongoing.
- bsholbrookApprentice
Not intending to be repeatitive here, but for clarity both the connectivity and performance of the system were working as expected prior to this release. Homekit and Cameras remained connected and fully operational 24x7 for months. The only changes that were made were the firmware upgrades. I've gone through another factory reset and setup post firmware upgrade to make certain nothing was overlooked. I'll monitor over the coming days.
I'm certainly not support for the product, but I would assume many elements could be ruled out given that the system was fully functioning system prior to the firmware update. One of these I would think would be satelite placement?
For the time being beamforming, mu-mio- and fast roaming are all turned off. Previously when things operated as expected these were all turned on. It is aggrevating to recieve recommendations to turn off functionality that differentiates this product from others. We've paid a premium to use these elements, not turn them off.
- cyphers72Initiate
Started off a month ago with a perfectly functional system with 4 Apple Airport Extreme access points. My network has its own router, switches, etc. All I was looking for is a system that was more flexible to provide Wi-Fi in more places around the home. So first I had to replace the 4 wired access points. I think I read there was some limit on Satellites so I started with just 3 thinking maybe the device range could compensate until I added more after initial testing.
Got RBK50 and one RBS50 (for a total of 3 components). Wired them all. This was ~17 days ago so didn't realize this was all broken. Unwired everything and postponed project waiting for new firmware. Installed 2.1.3.4 last week. Wired everything. Each RBS50 connects back to the main switch. The RBK50 is connected to the same switch. So I have 2 problems now.
1. The first RBS50 seems to work fine and reports as Good and Wired. The second does not. It flips between multiple states. Initially I saw Wired/Poor for a while. Disconnected an Arlo Hub that I had plugged into a spare port on it. Restarted it. Now it seems to be sticking with 5G/Good. Not using wired even though it is wired. I have nothing else (other than the switch line) plugged into the first RBS that does work so the difference here is a mystery.
2. The RBK50 always has a purple light on top. For no reason. Despite connections through it working perfectly fine and uptime on the main connection and router has been 100%, it's always purple. This is concerning.
I'd like to get these resolved, and time is running out. The last thing I want is to return all of this, but I only have a few more days. At least #1 must be solved before then to verify that each component has a proper wired connection after which I need to do final speed testing and range testing before deciding to stick with this.
- FURRYe38Guru - Experienced User
Did you ugprade to this version of FW? v2.1.3.4? If so, did you do a factory reset on all devices then set up from scratch?
How big is your home? SqFt?
What is the distance between the router and Satellite(s)?
cyphers72wrote:Started off a month ago with a perfectly functional system with 4 Apple Airport Extreme access points. My network has its own router, switches, etc. All I was looking for is a system that was more flexible to provide Wi-Fi in more places around the home. So first I had to replace the 4 wired access points. I think I read there was some limit on Satellites so I started with just 3 thinking maybe the device range could compensate until I added more after initial testing.
Got RBK50 and one RBS50 (for a total of 3 components). Wired them all. This was ~17 days ago so didn't realize this was all broken. Unwired everything and postponed project waiting for new firmware. Installed 2.1.3.4 last week. Wired everything. Each RBS50 connects back to the main switch. The RBK50 is connected to the same switch. So I have 2 problems now.
1. The first RBS50 seems to work fine and reports as Good and Wired. The second does not. It flips between multiple states. Initially I saw Wired/Poor for a while. Disconnected an Arlo Hub that I had plugged into a spare port on it. Restarted it. Now it seems to be sticking with 5G/Good. Not using wired even though it is wired. I have nothing else (other than the switch line) plugged into the first RBS that does work so the difference here is a mystery.
2. The RBK50 always has a purple light on top. For no reason. Despite connections through it working perfectly fine and uptime on the main connection and router has been 100%, it's always purple. This is concerning.
I'd like to get these resolved, and time is running out. The last thing I want is to return all of this, but I only have a few more days. At least #1 must be solved before then to verify that each component has a proper wired connection after which I need to do final speed testing and range testing before deciding to stick with this.
- cyphers72Initiate
I upgraded to the 2.1.3.4 in the OP of this thread. I did not do a factory reset *after* I upgraded to that firmware. I did try that on a prior release, probably the one it shipped with.
Home is 4,200 sqft, but has 3 levels and some metal in the walls so notable issues with Wi-Fi which is why in the past I used 3-4 access points and why I want each unit wired.
Distance from Router to *broken* sat: ~25 feet, should also have very good wireless connection.
Distance from Router to *working* sat: ~60 feet, should have very poor wireless connection.
All wired connections are Gigabit Ethernet.