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Forum Discussion
ORbi RBK53 Dropouts & Logs
So, unfortunately I paid a lot of money for this rbk53 system. It worked great for about 2 weeks and then nothing but dropouts and resets later I would really like a solution.
I am using virgin media 350mb service. I use their own supplied modem/router. The Orbi router is less than 1 meter from the Virgin setup and I have the other 2 satellites around my home.
Network map looks ok on the app. Most of the time they are all green, sometimes yellow sometimes red, its pot luck.
I'm no tecchy, so I really need to know where to find the logs for the orbi system so I know what is at fault, the orbi or my internet connection.
I have all firmware up to date. Any advice is welcome
13 Replies
If your ISP modem already has a built in router, then this could be a problem. This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
https://kb.netgear.com/30187/How-to-fix-issues-with-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge or modem only mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop30 feet is recommended in between RBR and RBS to begin with depending upon building materials when wirelessly connected. https://kb.netgear.com/000036466/How-far-should-I-place-my-Orbi-satellite-from-my-Orbi-router
What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
Any Wifi Neighbors near by? If so, how many?Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Armor, Circle, Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Set Short preamble instead of Long preamble modes. Save settings and reboot the router and satellite(s).
kevin_gee wrote:So, unfortunately I paid a lot of money for this rbk53 system. It worked great for about 2 weeks and then nothing but dropouts and resets later I would really like a solution.
I'm no tecchy, so I really need to know where to find the logs for the orbi system so I know what is at fault, the orbi or my internet connection.
Netgear provides 90 days of "complimentary support" with the purchase of an Orbi system. There is a link on the product registration page to "Contact Support". Since you paid for it, that is one possibility to consider.
Orbi "logs" are not part of the Orbi "app" interface. There is a debug facility on the Orbi web interface which produces tons of information. Whether any of the data is relevant to your situation is a question better addressed by Netgear support. I just produced a debug file from my Orbi while researching a different issue, and the quantity of data is overwhelming.
ive now got my home hub 3 router now set as a modem and the orbi as router. it too many many attempts from the oribi to see the internet, and eventually it worked, took about 20 retrys. I knew I had it setup correctly. So it eventually connected.
I'll see how this goes for a while and monitor
I do have an r7800 x4s but I dont want to use the orbi as an AP but then again the qos is good, I dont think the orbi uses it but I'll see how it goes with throttling before i make anymore changes
Sometimes you have to turn OFF the modem and RBR for 30 seconds then back on with the modem first, then the RBR lastly.
Glad you got it going finally. Let it run for a while and see. You should be ok.
had this crap for over 90 days unfortunately
So try the modem in router mode and set the Orbi for AP mode and see how it goes.
Contact NG support for additional help and information.
Good Luck.
Disable daylight saving in settings and there will be no more dropouts.
Hmmm haven't seen this with mine. Daylight savings is enabled. Could be something else...that is effecting DST...
