NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Solved
Orbi RBR50 dropping internet connection. Only coming back up after manually release/renew of WAN IP
My household is running on an Orbi RBR50 (firmware version 2.7.2.104) using a spectrum modem and we are experiencing a drop in our internet connection about 2 - 3 times a day. When the internet is dropped, restarting the router does not fix the issue. The only resolve that we have had so far is manually doing a WAN IP release and then renew. After about a minute, once I have done the renew, the internet will reconnect and all is well.
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853
14 Replies
What is the Mfr and model# of the Internet Service Providers modem/ONT the NG router is connected too?
Have the ISP check the signal and line quality UP to the modem. Be sure the ISP provisions the modem correctly.
Be sure there are no coax cable line splitters in the between the modem and ISP service box.
Be sure your using good quality RG6 coax cable up to the modem.
Be sure to power OFF the modem for 1 minute them back ON.
https://community.netgear.com/t5/Cable-Modems-Routers/General-info-and-Troubleshooting-for-Cable-Modems/m-p/1530376#M12853When we are having these issues with our router I can hard wire directly to the modem and there are no issues with internet connection.
We did end up contacting the ISP adn they showed that they were having issues on their end and ended up replacing our modem, which was faulty. We expect this to fix our issue.
SleeMcDee wrote:My household is running on an Orbi RBR50 (firmware version 2.7.2.104) using a spectrum modem and we are experiencing a drop in our internet connection about 2 - 3 times a day. When the internet is dropped, restarting the router does not fix the issue. The only resolve that we have had so far is manually doing a WAN IP release and then renew. After about a minute, once I have done the renew, the internet will reconnect and all is well.
Please do a search for Firmware v2.7.2.104.
Lots of problems being reported. If I say anything I get slapped around.
Or.....you stay with your original post here and wait for others to flood you with 100's of questions attempting to fix a fouled firmware version.
Your choice....enjoy
