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Orbi RBR50 dropping WiFi Connection constantly ( since 2.1.1.14)
Hello,
My RBR50 (+ RBS50) had been working for months without any issue, and I was very happy with the stability and overall performance. Then...
I updated the RBR50 (+ RBS50) to v2.1.114, and since then I have been suffering from dropping the WiFi Connection ( almost as if it had it reboot, but no entry in the logs... because the after a while would start blinking the white lights). This was frequent but mostly annoying as it would happen once a day or maybe every two days.
Now, After updating my RBR50 ( and RBS50) to the latest FW update (2.1.1.16) The router drops the WiFi continuously... almost every 30 minutes!!!
I have already tried to change the WiFi Channels. disconnect some devices, but nothing solves the issue
One of the reasons I had updated to 2.1.1.16 was to solve this issue...
Before I have to rollback an earlier version, anyone has seen such behavior? Any known solution?
Hello All,
Update: Issue has been solved
I decided to really look into this issue since it was impossible to get the WiFi stable and the connection dropping with V2.1.1.16 was not an option... (New year resolution... :smileyvery-happy:)
I found out that the issue was caused by a PC connected via ethernet and WiFi simultaneously, and after turning off the PC WiFi, the WiFi (and Router) have been running stable for the last 3 days.
In my case, the problem was caused because I had received a new NUC PC (Win10) just before Christmas, to test a new version of an Conference application from a 3rdParty company (it happens I am a SW developer...) and I had it connected via Ethernet cable to a hub that was connected ( via ethernet cable, as well) to the RBR-50.
The problem was that the WiFi for the same NUC was ON ( factory configuration) so the same PC was connected via WiFi and Ethernet. This was causing havoc with the RBR-50, which would restart ( or kill the WiFi) ~every 30 minutes with V2.1.1.16.The configuration above, should not cause such a problem ( on any router...), and this was a simple Win10 PC. I am not sure if the Conference application ( which works as a local server and must register with a remote server) could cause such problem... but in any case, I just want to provide the feedback to the community here, and maybe the Netgear people may look into such scenario and better protect the router to not cause this issue, or provide some kind of log that would help to debug.
34 Replies
Just an update: I have downgraded both RBS-50 and RBR-50 to version 2.0.0.74 and the problem is gone... but now I cannot use the Circle by Disney feature I had setup... really frustrating.
Hopefully someone @netgear will look into this problem with their latest FW versions and fix it soon.I think there are a lot of issues with those last two updates. I also have gone back to the .74 version but want to use circle. I am hoping they take their time getting it right this time so while i want to use Circle I also want it to be issue free .
I have talked too early... I started having the same problems with 2.0.0.74... :smileymad:
I decided to go for a more radical solution:
- I did a factory reset on my RBR50 and then loaded the latest version (2.1.1.16). It started well, but after a while, the problem started again...
I am really frustrated with the reliability of the router.
I had an ASUS RT-N66U for more than 5 years, and several fw updates and never had such problem... I got the Orbi because needed more coverage, but I am starting to regret it... Hopefully, someone from Netgear is monitoring this forum and can help on this matter
I reverted back to .74. It was stable for the greater part of yesterday but has restarted twice this morning now.
Orbi was Rock solid when I first got it. Now it's a pain in the rear.
i'm returning mine tomorrow; way too many issues, and I replaced it with an Amplify HD mesh, and not a single drop since I set it up..
definately a poor product/firmware combo..
Hi all,
We're having exactly the same problem with the Orbi RBR50: the wifi drops out approximately once an hour. No entries in the logs, it appears to be rebooting itself.
We are running the latest firmware 2.1.1.16, upgrading from 2.1.1.12 last to try to fix the issue, to no avail. It started happening around 2 months ago.
Going to try downgrading the firmware.
Can anyone recommend a stable firmware version?
same issue here i have update to V2.1.1.16...... give me big trobble i have downgrade to V2.1.1.12 and its stable intel now wish it will be stable for long time
I havbe updated to firmware vesion 2.1.1.16, and so far Ok (keeping firngers crossed). It used to drop the connection every 15 mins, now so far has been more stable after completing the manual upload.
Unfortuntately, I spoke too soon. The router still disconnects, even after updating the firmware to 2.1.1.16. I would like to nwo if anyone has identified any solution to the problem or if Netgear is addressing it? This is a very expensive equipment to be having this kind of issue. Any feedback will be welcomed.
Thank you so much. Sorry, I am new to this. How do I downgrade the firmware? Are there any disadvantages? I've read that some users have downgraded but still experienced the same issues? I've tried the rest of your suggestions, will see if it makes a difference.
Are you experinencing issues with your system? If not, then keep whats loaded for now.
praskcrwrote:Thank you so much. Sorry, I am new to this. How do I downgrade the firmware? Are there any disadvantages? I've read that some users have downgraded but still experienced the same issues? I've tried the rest of your suggestions, will see if it makes a difference.
I had connectivity issues since I purchased the Orbi kit 3 mnthss ago. Called Netgear tech support, they updated my firmware but the problem continued. CAlled tech support back and they reverted me back to the original firmware and connectivity got worse. I called tech ssupport a 3rd time (3 hours previouslsy with tech suport) and after asking for Level 2 support, was told they would transfer me. On hold fr 1/2 and then disconnected. I love tech and this is my worst purchae to date and mst disappointing tech support experience as well. BAD BUSINESSS!
Was a factory reset performed when the FW was updated or reverted then set up from scratch?
cbperkwrote:I had connectivity issues since I purchased the Orbi kit 3 mnthss ago. Called Netgear tech support, they updated my firmware but the problem continued. CAlled tech support back and they reverted me back to the original firmware and connectivity got worse. I called tech ssupport a 3rd time (3 hours previouslsy with tech suport) and after asking for Level 2 support, was told they would transfer me. On hold fr 1/2 and then disconnected. I love tech and this is my worst purchae to date and mst disappointing tech support experience as well. BAD BUSINESSS!
The update problbly wont help much, take your old router put in front, put the orbi in AP mode works great if you dont like you can always put it back the way it was. 95% less everthing freeze, hangs rebooyd ETC, ETC.
