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Forum Discussion
Orbi running slow after replacing modem
We our having speed issues since our home was hit with a power surge. The modem was replaced by ISP and have confirmed through testing that the speed coming into the house is full speed (over 400mbps). After reconnecting the Orbi, wired and wireless speeds are down to 98mbps.
We have powered everything down and back up, also did a factory reset, with no change. We have had the orbi for 1 1/2 years (with one sattelite) and it worked sufficiently.
Could the Orbi be also surge damaged and be only partially working? Or have we not set it up correctly with the new modem?
21 Replies
Logged into the Orbi web admin, check the statistics panel.
My guess is that you are connected to your internet modem at 100/full instead of 1000/full, limiting your speed < 100.
Need to either change the cable or get your internet provider to correct the modem.Ok, thanks for your reply. I did check the statistics panel and found that for WAN and and LAN 1 it does show 100M/full, as you thought. LAN 2 shows 1000M/full. LAN 3 shows "link down".
Could you be more specific about which cable needs to be changed (from the modem to the Orbi?) and what it needs to be changed to? And if that doesn't correct it, what am I asking the internet provider to correct. I am trying to be more specific, as have already called them and they state they are showing full speed so there is nothing they can do with an "unowned" router. I am obviously not very tech savvy, thank you for your patience.
Atobro wrote:Ok, thanks for your reply. I did check the statistics panel and found that for WAN and and LAN 1 it does show 100M/full, as you thought. LAN 2 shows 1000M/full. LAN 3 shows "link down".
1) I apologize for the delay in responding, so many replies haha..
2) I was specifically referring to the cable between your internet modem and the WAN port of your Orbi (is this the same cable you were using prior to the new internet modem?). It should be a well branded / reviewed CAT 5e cable.
3) What do you have plugged into your LAN 2 port of your Orbi? It is showing 1000 correctly. Can also try using this cable between your internet modem and Orbi WAN port as a test.
Atobro wrote:
The modem was replaced by ISP...
It might help if you told people what the new modem is in front of this router. The model number could be useful. Is it, by any chance, also a router, with a set of LAN ports on the back?The modem is provided by Spectrum. Ubee E31U2V1. No, there are no Lan ports.
- I doubt this helps but I’m with spectrum, using an rbr50 and satellite, experiencing exactly the same issue. Unfortunately, I haven’t come across a solution that doesn’t involve getting a new/different router :(
What is the Mfr and model # of the ISP modem the Orbi is connected too?
What are the stats seen on your Orbi for the WAN and LAN sides? Most ISP Modems support 1000Mbps on the RJ45 ports.
Ensure your using a good quality LAN cable between the ISP modem and RBR.
Power OFF both Orbi and ISP modem for 1 minute. Then power ON the ISP modem and let it sync, the power ON the RBR. Check stats for speeds on the WAN and LAN ports.
Try a different modem if possible.
badbet wrote:
I doubt this helps but I’m with spectrum, using an rbr50 and satellite, experiencing exactly the same issue. Unfortunately, I haven’t come across a solution that doesn’t involve getting a new/different router :(
- Unlike your situation where your Orbi was the new change, their Orbi worked without issue for 2+ years. The slowdown did not happen until after the internet modem was replaced.
As such, my guess is the cable tech swapped or damaged the cable when replacing the modem or the modem is not configured correctly.
