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Forum Discussion
AmitR
Jan 04, 2018NETGEAR Employee Retired
OrbiOS 2.1.1
The Orbi team at NETGEAR is aware that some users are experiencing higher than expected Orbi Router reboots, special characters in WiFi Passwords and WiFi / Internet disconnects. We believe these issues are related to the OrbiOS 2.1.1 firmware. We are actively working to address these issues, and expect to fix them with a firmware upgrade soon. In the meantime, we’re temporarily suspending auto-upgrading users to OrbiOS 2.1.1.
While we work through some of the issues, we’re releasing a new Beta firmware (2.1.2), which contains:
- Support for LED control & scheduling for Orbi Outdoor Satellite (RBS50Y)
- Fixes high CPU utilization on Orbi Router, which could be causing other issues
- Fixes the Attached Devices UI showing all devices connecting to the Orbi Router
The Beta firmware 2.1.2 files can be obtained from here:
RBR50: http://files.netgear-support.com/go/?a=d&i=n2X2ARvI7o
RBS50: http://files.netgear-support.com/go/?a=d&i=yBsnhHaBiw
RBR40: http://files.netgear-support.com/go/?a=d&i=8xFS1yg8fn
RBS40: http://files.netgear-support.com/go/?a=d&i=Hu3hbx814i
RBW30: http://files.netgear-support.com/go/?a=d&i=PRpkMfJynw
RBS20: http://files.netgear-support.com/go/?a=d&i=OGhLlDB9mQ
Instructions for performing a Manual Upgrade: https://kb.netgear.com/000037217/How-do-I-check-and-manually-upgrade-the-firmware-on-my-Orbi-satellite
If you are having issues with 2.1.1, having higher than normal disconnects or if you have purchased an Outdoor Orbi Satellite (RBS50Y) please upgrade to the new Beta firmware through the manual upgrade process. Feel free contact NETGEAR Support if you’re having issues with MR 2.1.1 (even if you’re outside of the 90 day window).
We apologize for these issues.
Orbi Product Team
Let me give you a quick update on where NETGEAR is with the OrbiOS.
Just before Christmas break, we paused the distribution of OrbiOS 2.1. Very soon, we're about to restart the distribution of a slightly updated version of the beta (2.1.2). In addition to the major new features introduced in 2.1 (e.g. Circle, Ethernet Backhaul), this firmware is expected to address the high CPU issue, as well as the special character in PSK issue as well as support for the Outdoor Orbi. Check Release Notes for complete list.
We are continuing to work on the issues with Google devices that have been documented in the press (several users have provided links here).
My recommendation is that you should either use the Orbi Mobile App (if you haven't seen it recently, check it out, we've made some major improvements) or the Web UI to check for new firmware or wait until your system gets auto-upgraded.
To answer your question, Stars_fan. When Orbi are connected over Ethernet backhaul, the 5GHz band becomes hot standby.
Orbi Product Management
371 Replies
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I bought the router and satellites last week and after a day of reboots I found this post and upgraded the satellites (RBS50+RBS40) and router (RBR50) to V2.1.2.10 Friday night.
Through the weekend and this week I had continued having reboots, in my case, I can pinpoint* most if not all the reboots to "roaming" between devices, specifically with Android devices at least with 6.x and 7.x
I am the only Android user at my home, everybody else uses iOS, with time stamps I can tell that the router/satellites disconnect when I move from one area to another. Others had pointed out that the issue might be with 7.x (and 8.x), so I turned off my new phone and started using an old Note 4 with 6.0.1 with same results.
On top I had to keep my old router because port forwarding does not fully work for my configuration, and I did not have the time to troubleshoot the issue; so I decided to keep my router Linksys WRT1200AC running OpenWRT and configure the Orbi as AP.
People at home it is not happy.
I will activate a different SSID on the WRT1200AC with my Android device as the only client, and post a follow-up in a couple of days.
*I configure a Raspberry Pi 3 to monitor the WiFi (scanning my SSIDs, pinging the router and satellites, the internet and some wireless devices that are always connected at home -chromecast, thermostat, wemo switches- ) and every time I move from one area to the other at least one of the set (router/satellites) stop responding the pings, and the broadcasted SSID disappears for a few minutes interrupting in some cases the Internet access.
- aani75Apprentice
I think you hit the bullseye. I rechecked my logs and exactly when Android device roaming around, either router reboots or internet disconnected. if I don't roam with an android device and kept a device one place, I get pretty consistent connection and no reboots. A suspicion (as stated earlier) could be KRACK fix.
- AsturiaTutor
So a temporary solution is go back to a firmware just prior to the Krack fix?
- martyfpLuminary
setham wrote:*I configure a Raspberry Pi 3 to monitor the WiFi .....
Kudos for this - you sound like my sort of engineer :-) "Necessity is the mother of invention" is the phrase that comes to mind
We have experienced intermittent crashes due to my son's OnePlus and he's currently barred from using the wifi. The pattern you describe makes perfect sense now that you describe it.
- JoeM845Luminary
setham wrote:
... with time stamps I can tell that the router/satellites disconnect when I move from one area to another. ...Could you please tell me where you are getting the time stamps. I have not been able to turn on any RBR50 log option to see connect/disconnect. I can't find anything on my Android phone.
Thanks.
RBK50 with fw 2.0.0.74; AP mode; Android 6.0
- JoeM845Luminary
Deleted after editted previous reply
My system has been stable on 2.1.1.6 for 19 days.
I have daisy-chain typology, fast roaming, MU-MIMO and Beamforming all on and running well.
Not saying others aren't having issues, but my system is working very well.
- Rich4Aspirant
Revisited Orbi (too unstable so sidelined for the last couple of weeks) with the release of 2.1.2.10. For 11 hours it was stable but then started having reboots or loss of internet. Sometimes it would be up for hours, sometimes failing multiple times one after the other.
I have a mixed house with apple and android phones and tablets, none are running android 8 and all are mainstream Sumsung or Motorola hardware. Just sidelined it again until an android workaround comes through. Luckily I have a D7800 that is more stable otherwise it would have gone back to the store long ago. Not sure why I'm percervering now.
- madbrainLuminary
Since I am masochistic, I put my Orbi back online yesterday . Loaded the 2.1.2 beta firmware on the Orbi router and both satellites. Turned off Wifi on my R7000 router, and put Orbi in AP mode.
Got an Orbi reboot within 30 minutes while watching a video on my Samsung Galaxy Tab tablet. When that happened, the SSID disappeared completely in the tablet's Wifi settings. I was stationary having dinner when it happened - no roaming.
Later in the night, I decided to run the Orbi in AP mode on a separate SSID named ORBISUCKS, and reconfigured 4 Wifi devices to use the new SSID :
- 2 Wemo power switches
- Emotorwerks Juicebox electric car charger
- Emotorwerks/Aerovironment electric car charger
Those are all stationary plug-in devices, so there is no roaming involved whatsoever.
None of these 4 devices are running Android.
Wemo runs on DD-WRT and the Emotorwerks devices run on the Zentri platform.
Nonetheless, I just checked the logs on my Orbi, and it rebooted itself at 4:50 am, about an hour after I went to sleep.
So, I can categorically say that the reboots on my Orbi at least happen even without any Android device.
I am keeping all my other Wifi devices (2 smartphones, 1 tablet, 3 laptops) on the R7000 Wifi for now. R7000 has not spontaneously rebooted. I have about 40 more devices, but the vast majority are plug-in, not Wifi.
- wase4711Luminary
Well, if anyone cares, I grabbed the Orbi PRO today, and setup was flawless; also, have several ANDROID devices on my network running perfectly as well.
I know its only been about 8 hours, but, by now, my Orbi home would have had drops, if not reboots, so this might be the answer for those of you who can return your Orbi Home units, and swap them out for pros..
I had it connected as an Router, AND as an Access Point, with no issues either way..
- Bing-StrollerLuminaryActually, I am very interested in the Pro version.
I have been looking at my options today as I have just about had enough of this version.
Unfortunately I have been unable,so far, to find any actual user reviews. Review sites all seem to have their favourites and normally do not test in a home user type environment.
I have just been reading up on the Asus Aimesh as an alternative but that is very early days to get any sort of overall feedback.
So yes, I for one will be keeping an eye out for any updates on the Pro.
Good luck and hope it goes well for you.
- BlcklabApprentice
when 2.1.1 beta did not provide any greater stability to .16 I went back to .74. It was reasonably more stable though not as stable as when I originally purchased my Orbi. Anyhow, over the past few days it's like .74 grows more and more unstable where I now get "Connected, No Internet" on my Android devices and the Orbi ring is glowing.
This is a new issue with no change in environment. I'm well past the return period. I was VERY satisfied when I initailly bought this. @darrenm Do the powers that be know folks are ditching the product? We're a vocal group here. I'm sure regualr users who just want a PnP experience have returned their's or told friends not to get it.
- litgearGuide
For what it's worth I have a Pixel XL on the December/January 8.1 patches for the last 36 days and no drops on 2.0.0.74. It will occasionally slow to a crawl but I do think that's my ISP.
I was just about to post that I experienced my first drop on 1.11.0.20. I woke up this morning and had the (!) symbol over my wifi on my Samsung Galaxy S8 phone. I tried and of course there was no internet. I tried on my laptop and the same... A few minutes later it came back...great, another reset!
Then I logged in to Orbi and see that it updated to V2.0.0.74. I see that there are a handful of folks that don't have issues with that fimrware, but still seems the majority do. NETGEAR! Please stop updating folks on 1.11.0.20 to a newer broken firmware! I'll also create a support request asking for official support to stop auto updating this version.
- BlcklabApprenticeI wanted to use that firmware too and it updated almost instantly. I think the update freeze is only in 2.x versions.
I'm almost ready to toss this is in trash. My ring doorbell drops. Adt drops. These aren't just convenience devices, they're my home security
After uploading the beta firmware 2.1.210, the connection drops seems to have stopped. I uploaded to the satellite first as instructed, then to the main one and everythings is working fine for now. I will continue to monitor as see if it stays stable.
- BlcklabApprentice
Blocked auto updates with Telnet. The only strange issue I'm having with 1.x.20 that I was having with .74 is sometimes my devices connect and it says "Connected. no internet"
- sephtinAspirant
**Edit: Nevermind, working now.
Have been trying to get the link to work (multiple machines, mutliple browsers... no joy), then I post this, and suddenly it works. :S
WAS:
Is anyone else having issues downloading the 2.1.2.10 beta firmware for the rbs50 (sats)?
The link isn't working... (?).Could someone please advise if there's an updated version or link (?).
- BlcklabApprentice
Which system has similar power to Orbi? I'm almost ready to jump ship. I did a full power cycle this morning incl. Modem and switch, router and satellite full reset. Hopefully that cures the "Connected, no internet" problem which occurs if I turn off wifi then turn it back on for a PC and 2 Android devices.
I need something to cover a 2 story home. 2800 sq ft. A couple dead zones around corners which orbi did great. 2 TV's with Netflix, Amazon etc plus occasional Skype or WebEx.
- HoopIIITutorI just did last week Zyxel Multy X, same specs. Just doesn't have a web UI you have to use the app. I'm getting about 50 to 100 Megs faster speeds and it stable as hell. I have CenturyLink 1 gig. It as port forwarding, AP, wired backhaul. It's really good. The only thing that sucks is I'm out the over 300 hundred I paid for the orbi.
- wase4711Luminary
generally speaking, do you get faster speeds if you are connected as a router or an access point, or is there no difference?
often, the system works fine either way, but, not sure if one way gives faster wifi speeds than another..