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Forum Discussion
rbr 50 unable to see the satellite
I have just returned from vacation (up till then all was good). Now my orbi is totally unable to sync withe satellite. I have shut down, restarted and gone through pushng syncing buttons and all have failed. I ran from the ORBI android app with similar failures. I have moved satellite various distances apart with no luck. Any suggestions.
My system is a tp link cable modem, connected to the RBR50 with the latest firmware. The modem has wifi capabilities and I have tried switching them off and on with similar results. In addition the overall wifi now seems flaky with numerous reconnections.
This is the Australian NBN with IINET and the hybrid cable system.
Any ideas on what is going on and how to move forward or test for isues would be appreciated,
16 Replies
I would start back from scrach. Reset the route and satellite utilizing the reset botton. Hold for 7-10 seconds and redo the installation manually. Maybe it auto updated improperlywhile you were on vacation.
Another thing to check was do you have your Orbi setup in AP mode? If you're running a combo device (modem with wifi) you'll either need that device setup in modem only mode/passthrough or the Orbi in AP mode.
As plemans explained, you seem to have 2 routers in your network. To confirm this please do the following test:
Please open a Command Prompt on any computer attached to Orbi and type:
> tracert 8.8.8.8 (or traceroute 8.8.8.8 if you're using a Mac computer)
- If you see two private IP addresses listed in the first two hops then you have double NAT. Please check the model of your ISP modem and if you have a manual for it.
- If you see only one private address and the second hop shows a public address, then you’re all good and we need then to troubleshoot further to find the root cause of the issue,
I have not made any progress. I have reset all to factory condition and gone through setup.
I turned off the wifi on the modem and cofirmed that by loggin in.
As suggested I tried tracert and achieved the following
1 3 ms 1 ms 1 ms 10.0.0.1
2 3 ms 2 ms 2 ms ARCHER_VR1600V [192.168.1.1]
3 9 ms 9 ms 9 ms 10.20.22.135
4 14 ms 14 ms 14 ms 194.35.219.203.in-addr.arpa [203.219.35.194]
5 17 ms 13 ms 16 ms 85.107.219.203.in-addr.arpa [203.219.107.85]
6 10 ms 12 ms 10 ms 125.134.29.203.in-addr.arpa [203.29.134.125]
7 11 ms 10 ms 11 ms 84.149.85.209.in-addr.arpa [209.85.149.84]
8 11 ms 11 ms 11 ms 81.247.170.108.in-addr.arpa [108.170.247.81]
9 10 ms 11 ms 11 ms 201.37.125.74.in-addr.arpa [74.125.37.201]
10 11 ms 10 ms 10 ms 8.8.8.8.in-addr.arpa [8.8.8.8]This appears to be two local ips (am I right?) If so how can I turn one off or do what I need. The wifi connectionis so flaky that going onto the orbi site keeps dropping me out for a short time.
One other concern, when I use the ORBI app/android) it seems to want to sync a minimum of 2 satellites and wont let me reduce the number to one.
The cable modem is a tplink VR1600v
- From the traceroute printout that you provided, it seems that you have 3 routers in your network, as you can see that the first 3 hops contain private IP addresses.
Can you please explain in detail what equipment you have in your network so we can help you.
Modem Combo Units:
This would be a double NAT condition which isn't recommended. https://kb.netgear.com/30186/What-is-Double-NAT
Couple of options,
1. Configure the modem for transparent bridge mode. Then use the Orbi router in router mode. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.
2. If you can't bridge the modem, disable ALL wifi radios on the modem, configure the modems DMZ/ExposedHost or IP Pass-Through for the IP address the Orbi router gets from the modem. Then you can use the Orbi router in Router mode.
3. Or disable all wifi radios on the modem and connect the Orbi router to the modem, configure AP mode on the Orbi router. https://kb.netgear.com/31218/How-do-I-configure-my-Orbi-router-to-act-as-an-access-point and https://www.youtube.com/watch?v=H7LOcJ8GdDo&app=desktop
ikingrma wrote:I have just returned from vacation (up till then all was good). Now my orbi is totally unable to sync withe satellite. I have shut down, restarted and gone through pushng syncing buttons and all have failed. I ran from the ORBI android app with similar failures. I have moved satellite various distances apart with no luck. Any suggestions.
My system is a tp link cable modem, connected to the RBR50 with the latest firmware. The modem has wifi capabilities and I have tried switching them off and on with similar results. In addition the overall wifi now seems flaky with numerous reconnections.
This is the Australian NBN with IINET and the hybrid cable system.
Any ideas on what is going on and how to move forward or test for isues would be appreciated,
After much trouble because the connection keeps dropping out. I was able to follow option 3 abive and reset the router to be AP mode. I then tried to connect but the network shows no internet connection and the ORBI app says I am being blocked because of no IP. It appears that I need to sign in to the router but how?
My setup is an ARRIS cable modem connecting to a TPLINK VR 1600v gateway router with wireless then the ORBI. I need the TPLINK because it has a netphone.
Ay help appreciated.
- What is the model of the ARRIS cable modem please? Seems that it’s also a router?
