I have an Orbi RBR40 (Firmware V2.3.1.44) with 2 satellites that was working without ever dropping internet in a 2 story 4000 sq ft house. Satellites were 30 to 60 feet from the router. I recently moved over to a new one story 4400 sq ft home and set up the system using the same cable modem (Arris SB5160) and didn’t change any configuration, literally plugged it in. The router has been intermittently dropping the internet connection several times a day (at least). The cable modem displays an internet connection when this occurs. ‘’I have tried moving the satellites farther apart, differing locations and just now turned them off (we’ll see if that makes a difference) with no noticeable improvement. I ‘I typically have several phones, tablets, computer, Apple TVs, sound bar and visitors, but same as before the move. Any ideas as to the source of my problem, or better what is the likely solution?

agree with michaelkenward Another thing to check is your modem connections page and the log. If you're not sure what they mean, post a screen snip of them and we can help out. The light might show internet but your signal/connections to be weak enough its causing dropouts. Especially when you've moved to a new place. I'd start the troubleshooting at the modem and work forward from there.

RBR40 Drops Internet in new home | NETGEAR Communities

15 Replies

michaelkenward
Guru - Experienced User
Sep 07, 2019
Grinky wrote:

I recently moved over to a new one story 4400 sq ft home and set up the system using the same cable modem (Arris SB5160) and didn’t change any configuration, literally plugged it in.

That could be the problem.

Moving to a new Internet connection, even from the same ISP, may mean that the settings need tweaking.

It is usually a good idea not to "just plug it in" but to build the network from scratch, starting with the modem.

You can always recreate the old wifi SSIDs and passwords.

PS I can't find an Arris SB5160 in Google. 5100?
- Grinky
  Aspirant
  Sep 07, 2019
  Michael, thanks. Sound advice, I’ll start over from scratch as a first step. Thought I would see if I could get by being lazy! I’ll update on success once I get back in town. FYI, detaching satellites did not improve the situation.
plemans
Guru - Experienced User
Sep 07, 2019
agree with michaelkenward
Another thing to check is your modem connections page and the log. If you're not sure what they mean, post a screen snip of them and we can help out. The light might show internet but your signal/connections to be weak enough its causing dropouts. Especially when you've moved to a new place.
I'd start the troubleshooting at the modem and work forward from there.
- Grinky
  Aspirant
  Sep 07, 2019
  Plemans, I’ll start from scratch when I return home, thanks for kind offer to review log file. I may take you up on that, if rebuild isn’t successful. Thanks to all for the advice!
ekhalil
Master
Sep 07, 2019
Grinky wrote:
......... The router has been intermittently dropping the internet connection several times a day (at least). .........

When this happens will your devices keep the wifi connection but without internet access? Or will wifi also drop?
Do you see any Magenta ring LED on the router when this happens?
- Grinky
  Aspirant
  Sep 07, 2019
  Ekhalil, devices keep WiFi connection, satellites are connected, only internet drops. I have seen magenta on several occasions, but haven’t been scientific in my observations to date. Disconnecting the satellites did not improve the situation.
  - ekhalil
    Master
    Sep 08, 2019
    Grinky wrote:
    Ekhalil, devices keep WiFi connection, satellites are connected, only internet drops. I have seen magenta on several occasions, but haven’t been scientific in my observations to date. Disconnecting the satellites did not improve the situation.
    I think this is related to the ISP lease time issue that many of us had. I would suggest to try the following and see if you get improvements:
    From browser go to the router's debug page (http://192.168.1.1/debug.htm). Use your router's IP address or http://orbilogin.com/debug.htm
    Enter admin as user name and your router’s management password
    Tick "Enable Telnet" option
    Use Telnet from a computer attached to Orbi to connect to your Router telnet 192.168.1.1 and enter admin and the same password as above
    Enter the following commands:
    root@RBR50:/# config get wan_lease — Should give you --> 86400
    root@RBR50:/# config set wan_lease=720
    root@RBR50:/# config commit
FURRYe38
Guru - Experienced User
Sep 11, 2019
Any Wifi Neighbors near by? If so, how many?

What is the building materials made up of?

Has a factoyr reset and setup from scratch been performed since you moved?

What channels are you using? Auto? Try setting manual channel 1, 6 or 11 on 2.4Ghz and any unused channel on 5Ghz.
A
Try enabling Beamforming and MIMO(MIMO may or maynot be needed) and WMM. Under Advanced Tab/Advanced Settings/Wireless Settings
Try disabling the following and see:
Daisy Chain, Fast Roaming, IPv6 and Set 20/40Mhz Coexistence to 40Mhz only. Save settings and reboot the router and satellite(s).
Grinky wrote:
I have an Orbi RBR40 (Firmware V2.3.1.44) with 2 satellites that was working without ever dropping internet in a 2 story 4000 sq ft house. Satellites were 30 to 60 feet from the router.

I recently moved over to a new one story 4400 sq ft home and set up the system using the same cable modem (Arris SB5160) and didn’t change any configuration, literally plugged it in. The router has been intermittently dropping the internet connection several times a day (at least). The cable modem displays an internet connection when this occurs.

‘’I have tried moving the satellites farther apart, differing locations and just now turned them off (we’ll see if that makes a difference) with no noticeable improvement.

I ‘I typically have several phones, tablets, computer, Apple TVs, sound bar and visitors, but same as before the move.

Any ideas as to the source of my problem, or better what is the likely solution?

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RBR40 Drops Internet in new home