Ring Door Bell

Thanks very much Liteczar - that solves my problem with both the Ring Chime and Ring Chime Pro, as well as my Evernote Scansnap Scanner which wouldn't work wirelessly for the same reason.

Glad to hear you got your issue fixed.

Back when I had my Orbi, even changing the channels did nothing.  Of course the Ring didn't have any way to change the channel or do any basic troubleshooting at the time.  They have since fixed this, probably somewhat due to my complaints on how bad the wifi setup was.  There wasn't a manual way to change anything, you had to remove the Ring from your account and it back again to go through the setup process.  Then on top of that, they double charged me for the $30 year cloud storage.  It was a mess.

I returned the Orbi within 30 days and got an Amplifi HD, which has worked flawlessly since I have had it.  Only difficult thing is upgrading the firmware, which takes around 3 mins, with the push of a button on the router or app.  I know the speed on the Orbi is faster, just with device compatiblity and support with Netgear was better. 

Who knows, maybe the Orbi2 will have all the bugs worked out.

It is here on their webpage:  https://support.ring.com/hc/en-us/articles/205385394-What-Ports-Do-I-Need-to-Open-in-My-Firewall-for-Ring-Doorbells-and-Chimes-

If you are faced with a black screen when viewing video and live events in the Ring app, the problem may be related to port settings on your router. In business environments and certain home environments, incorrect port settings can cause device setup to fail as well. 

Internet-connected devices, such as Ring products, communicate with the internet by sending information through ports. Ports are designated openings between an internal home or business network and the outside internet. Each internet service sends data through specific ports. For example, Port 80 is used for website traffic. 

Ring uses the following ports:

TCP 80

TCP 443

TCP & UDP 15063

UDP range between 16500-32768

UDP 51504/51506

Ports can be “opened” or “closed” on your router’s firewall. Open ports allow devices to send information through them, while closed ports block all traffic.  Ring products only function properly if the required ports are open outbound from your router. The process to open ports can be different, depending on your type of router. Consult your router’s user manual for instructions on how to open ports.

Ring Chime also requires certain ports. If your Chime is not ringing, ensure that the following ports are open outbound as well:

TCP 80

TCP 443

TCP 9998

TCP 9999

The client applications also use the following outbound ports:

TCP 7078

TCP 9078

Ring devices and applications do not require any ports open inbound from the Internet on your router.

Must be dumb luck, because Ring doesn't require any port forwarding whatsoever.  It establishes its connection outbound and uses push for notifications.

Rodney