Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M internet connection in Hong Kong with maximum speed around 450-550M in my other router - ASUS RT-AC68U. This Orbi only runs around 250M something. I'm very disappointed.

I'm having the same issue since the most recent orbi firmware update. I've done everything from forgeting my wifi on my S8, factory resetting my orbi, to factory reseting my Galaxy S8. All my other devices work fine on my network. I thought it was the phone, but it works fine on other wifi networks. The only solutio i found was to connect my Galaxy S8 to the guest network. That seems to work form me which is weird. The problem could be a combination of the Galaxy s8 and the orbi router...

Since it seems like not everyone new to the thread is reading: 1. The issue is a combination of the Galaxy S8/+ and the latest Orbi firmware.2. For those on the US-unlocked variant, we are still waiting for Samsung to push the next OTA for our devices.3. Some carriers such as Sprint and Verizon appear to have a security update for the S8/+ that has fixed this glitch (probably inadvertantly)4. Netgear engineering is aware of this issue, and has acknowledged it previously in this thread. That said, they don't seem to be really doing anything to satisfy those of us hungry for a better answer than "please be patient".5. Using the Guest wifi does work as a workaround, without any further modification needed. The downside being that you may have some issues with device isolation, some of which can be mitigated by checking the box to allow guest network attached devices to see other network devices6. Resetting your router does absolutely nothing if you have the Galaxy S8 or S8+ that is running the firmware version that started the issue. A few people have reported otherwise, but if it works for one person it should work for everyone and it doesn't. Please don't ask for updates without reading at least the more recent pages in this thread. Some of us are subscribing so we can see information that is helpful, and every reply sends an email notification that is pointless if you read through this thread.

I have exactly the same issue with my Samsung Galaxy S8+ phone and Orbi RBR50 with the latest firmware (V1.12.0.18) installed on the router and the satellite (RBS50). It started very recently I am not sure when exactly but probably after one of the latest phone updates. There were multiple phone updates just recently including updates for Bixby and I am not sure if any of them triggered the issue. I called Samsung and they asked me to reset the phone reset the routers and all possible resets including to try the Safe mode but nothing helped. I don't have any wireless connection issues using different wireless routers such as at work or when visiting friends so it must be something specific to Orbi. Also, I noticed that when disabling SSID Broadcast for 5GHz the issue seems to be less severe as the phone gets disconnected less often.

We are aware of the issues and working on them I know one person said S8 works just fine on the guest network. DarrenM

The disconnecting issue started for me right before the latest update. Also I cannot get my 5Ghz band back on or none of my devices will connect to it. I haven't touched any of the settings since I updated to the latest firmware and did a factory reset. All my devices don't disconnect that often but I've seen my Samsung tablet disconnect at least once. My desktop connected to the satellite via RJ45 has disconnected once too. It's just my S8+ disconnecting constantly. I also noticed when I stream on my Samsung TV there are stutters and I have a 1gbps fiber optic Internet. I get max speed of 600+mbps because currently I'm using the cheap CAT5 wire that was used as a telephone line that I converted to RJ45s because the wires are glued and it's a hassle to rewire them. Before the software update everything streamed very smoothly but it's bareable since it's like 10 seconds at most.

Samsung Galaxy S8 not working on Orbi RBR40

259 Replies

rastamage
Tutor
Jul 18, 2017
I'm having the same issue since the most recent orbi firmware update. I've done everything from forgeting my wifi on my S8, factory resetting my orbi, to factory reseting my Galaxy S8. All my other devices work fine on my network. I thought it was the phone, but it works fine on other wifi networks. The only solutio i found was to connect my Galaxy S8 to the guest network. That seems to work form me which is weird. The problem could be a combination of the Galaxy s8 and the orbi router...
- climbingx
  Tutor
  Jul 28, 2017
  I discovered the same thing by connecting to the guest network, but my sonos is connected to my home network. Such a pain. When is the patch coming out to address this with the s8 phone???
BlunderingNinja
Initiate
Jul 16, 2017
I am Having the same issue. I have upgraded the firmware on the orbi. I have repeated my Samsung Galaxy S8. I have forgotten and re added the wireless network. But I keep getting the internet may not be available message.
- DarrenM
  Sr. NETGEAR Moderator
  Jul 21, 2017
  We are aware of the issues and working on them I know one person said S8 works just fine on the guest network.
  
  DarrenM
  - 1433kiss
    Aspirant
    Sep 02, 2017
    I've had the same problem as everyone else it seem s and switched my connection to guest mode just to see what would happen. It seems to work and has been holding without dropping connection for 2 days now which it has never done. I switched it back to the main network and almost immediately connection was lost. Orbi you need to get on this pronto. I freaked on samsung cause i thought it was them for 2 weeks. My bad Samsung.
- DarrenM
  Sr. NETGEAR Moderator
  Jul 21, 2017
  Our support team would like to work with you on these issues with the S8 if you would like to work with them send me a PM with your name, email, and phone number.
  
  DarrenM
  - rcaseys
    Aspirant
    Jun 09, 2018
    Galaxy S8+ also disconnects off and on (more off than on) but no other issues with any other wifi device. After reading and looking at the router page I tried the following and it seems to have fixed the problem.
    
    go to-- Advanced, Advanced Settings, Wireless Settings, scroll to the bottom and UNCHECK "Enable Implicit Beamforming"
    
    After doing this the Samsung Galaxy S8+ connected and seems to be staying connected.
    
    I am not sure what I may have given up by unchecking this? If you could let me know, I'd appreciate it.
TomMac
Guru
Jun 17, 2017
On the S8, i would try deleting the wifi connction info and re-enter for for orbi system..

Forum Discussion

Samsung Galaxy S8 not working on Orbi RBR40