Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M internet connection in Hong Kong with maximum speed around 450-550M in my other router - ASUS RT-AC68U. This Orbi only runs around 250M something. I'm very disappointed.

I'm having the same issue since the most recent orbi firmware update. I've done everything from forgeting my wifi on my S8, factory resetting my orbi, to factory reseting my Galaxy S8. All my other devices work fine on my network. I thought it was the phone, but it works fine on other wifi networks. The only solutio i found was to connect my Galaxy S8 to the guest network. That seems to work form me which is weird. The problem could be a combination of the Galaxy s8 and the orbi router...

Since it seems like not everyone new to the thread is reading: 1. The issue is a combination of the Galaxy S8/+ and the latest Orbi firmware.2. For those on the US-unlocked variant, we are still waiting for Samsung to push the next OTA for our devices.3. Some carriers such as Sprint and Verizon appear to have a security update for the S8/+ that has fixed this glitch (probably inadvertantly)4. Netgear engineering is aware of this issue, and has acknowledged it previously in this thread. That said, they don't seem to be really doing anything to satisfy those of us hungry for a better answer than "please be patient".5. Using the Guest wifi does work as a workaround, without any further modification needed. The downside being that you may have some issues with device isolation, some of which can be mitigated by checking the box to allow guest network attached devices to see other network devices6. Resetting your router does absolutely nothing if you have the Galaxy S8 or S8+ that is running the firmware version that started the issue. A few people have reported otherwise, but if it works for one person it should work for everyone and it doesn't. Please don't ask for updates without reading at least the more recent pages in this thread. Some of us are subscribing so we can see information that is helpful, and every reply sends an email notification that is pointless if you read through this thread.

I have exactly the same issue with my Samsung Galaxy S8+ phone and Orbi RBR50 with the latest firmware (V1.12.0.18) installed on the router and the satellite (RBS50). It started very recently I am not sure when exactly but probably after one of the latest phone updates. There were multiple phone updates just recently including updates for Bixby and I am not sure if any of them triggered the issue. I called Samsung and they asked me to reset the phone reset the routers and all possible resets including to try the Safe mode but nothing helped. I don't have any wireless connection issues using different wireless routers such as at work or when visiting friends so it must be something specific to Orbi. Also, I noticed that when disabling SSID Broadcast for 5GHz the issue seems to be less severe as the phone gets disconnected less often.

We are aware of the issues and working on them I know one person said S8 works just fine on the guest network. DarrenM

The disconnecting issue started for me right before the latest update. Also I cannot get my 5Ghz band back on or none of my devices will connect to it. I haven't touched any of the settings since I updated to the latest firmware and did a factory reset. All my devices don't disconnect that often but I've seen my Samsung tablet disconnect at least once. My desktop connected to the satellite via RJ45 has disconnected once too. It's just my S8+ disconnecting constantly. I also noticed when I stream on my Samsung TV there are stutters and I have a 1gbps fiber optic Internet. I get max speed of 600+mbps because currently I'm using the cheap CAT5 wire that was used as a telephone line that I converted to RJ45s because the wires are glued and it's a hassle to rewire them. Before the software update everything streamed very smoothly but it's bareable since it's like 10 seconds at most.

Samsung Galaxy S8 not working on Orbi RBR40

259 Replies

PaulOckenden
Star
Aug 16, 2017
People's wifi connection fails after their PHONE receives a firmware update and people lash out at Netgear rather than Samsung?
- Retired_Member
  Aug 16, 2017
  PaulOckenden wrote:
  People's wifi connection fails after their PHONE receives a firmware update and people lash out at Netgear rather than Samsung?
  ivanpang wrote:
  Galaxy S8 keeps connecting Orbi wifi with message "internet may not be available" then logging off again but all other devices including iOs, TV and laptop can connect quite well. I'm using 1000M internet connection in Hong Kong with maximum speed around 450-550M in my other router - ASUS RT-AC68U. This Orbi only runs around 250M something. I'm very disappointed.
  
  Other devices are confirmed to be experiencing the same behavior, not just the S8+.
  
  Chromecasts, iOS devices, Surface Pro (2017)'s.
  - Stkasm
    Apprentice
    Aug 16, 2017
    Let's not mix all these things and stay on topic. The problem with Samsung has a clear start in a form of software update and clear end - new software update. Samsung S8 problem is really severe and reproducable by every single owner with updated software. If you search the Internet, you find that S8 stopped working properly with Google WiFi and some other connected systems.
    
    Many people never had any problems with iOS devices, Chromecast or something else. I have 4 iOS devices of different generations, from iPad Air the newest 10.5 Pro and they are perfectly happy with Orbi.
GB2379
Aspirant
Aug 16, 2017
I am having same issue with Samsung S8+ and Orbi. Phone stays connected with strong signal but "internet may not be available". Setting up the guest network and allowing access to my home network has worked like a champ. No drop offs and I can still access media devices on my home network (Sonos, smart tv, etc). Thank you to whomever figured that out and posted!!!
Adsmgmt
Tutor
Aug 16, 2017
No update from verizon yet :( I am contemplating of returning this expensive piece of hardware...
- tnadkarni
  Star
  Aug 16, 2017
  I'm on Orbi V1.12.0.18 for RBR50 and RBS50 and checking for updates say there's nothing available. How are peopel on .20?
  
  My S8 has had this issue like others. Didn't know about guest network workaround so will do that for now. Waiting for Verizon to patch it hopefully.
  - Adsmgmt
    Tutor
    Aug 16, 2017
    The update aint doing nothing anyway... I think we need to wait for verizon update.
Adsmgmt
Tutor
Aug 15, 2017
I just update the router to newest firmware (v1.12.0.20) and the samsung s8 plus still dropped. I guess gotta do guest network a little bit longer.
- mkenny28
  Apprentice
  Aug 15, 2017
  Adsmgmt wrote:
  I just update the router to newest firmware (v1.12.0.20) and the samsung s8 plus still dropped. I guess gotta do guest network a little bit longer.
  Sprint sent my S8 Plus an update yesterday and my phone has been rock solid throughout my network since (not one drop). I am running an RBR50, 2 RBS50s, and an RBW30 on my property, nothing in AP Mode on firmware V1.12.0.18 (the RBW30 runs on V1.12.0.4 which seems to be for the wall plug only)
  - mkenny28
    Apprentice
    Aug 15, 2017
    Sprint's info on the update makes no mention of Wifi fixes in particular but here is the info:
    
    Samsung - Galaxy S8+ (SM-G955U)
    Software Version:G955USQU1AQGL
    Release Date: 8/14/2017
    Method: Available OTA + OEM Tool
    
    Fixes:
    A software update can include, but is not limited to:
    
    - The security of your device has been improved.
    - Wi-Fi Calling is now Calling Plus with new & improved features.
    - Enhanced Messaging new features.
    - Device stability improvements, bug fixes.
    - New and / or enhanced features.
    - Further improvements to performance.
freiman
Guide
Aug 15, 2017
RBK53 V1.12.0.18 Android
I also have been having trouble however my issue is only with 1 of 2 Samsung Galaxy 8. it gives the same message everyone else has internet may not be available. I thought it was my phone brought it to Samsung and they replaced the mother board. brought it home had the same issue. switched wifi to my providers wifi and have not had the issue.
I also have noticed that the 5g network is no longer available .
Does anyone know when a fix will be developed and why this problem may be affecting only 1 of 2 samsung
- freiman
  Guide
  Aug 15, 2017
  i checked another feed which stated that the latest version of the firmware was to solve the problem. checked I had that firmware. followed directions to reset my ORBI to the factory setting worked for about 5 minutes and then had the same problem so the new firmware did not solve the problem
mkenny28
Apprentice
Aug 14, 2017
My Sprint S8 Plus received a firmware update this morning and so far it appears to have fixed my disconnect issues. I will test further throughout the day but Samsung may have fixed Netgear's issue for them.
- Retired_Member
  Aug 14, 2017
  Since the same problem exists for many other devices (iOS, Surface, etc), it's not likely.
  - mkenny28
    Apprentice
    Aug 14, 2017
    @TXGunLover wrote:
    Since the same problem exists for many other devices (iOS, Surface, etc), it's not likely.
    It could be very likely. Samsung's forum has a thread filled with Orbi users who have the disconnect issue. Reboots and resets fixed my issues with all my other devices (iOS, Surface, etc) but my S8 Plus was the last device that just kept disconneting no matter what. I have been testing it for several hours all over my property and I have not had one single disconnect. If this holds I will chalk it up to Samsung fixing what Netgear broke with their device.
nicksterling
Initiate
Aug 10, 2017
I just recently upgraded to the S8 and I'm also experiencing this issue. I'm using the guest wifi trick and that's working so far but this is definitely a frustrating bug. I'm hoping to see a resolution to this soon.
- lwestfall
  Guide
  Aug 10, 2017
  Same problem with my S8+! Unfortunately the guest network "workaround" does not allow me to control/access my numerous wifi-connected devices.
  Netgear Admin: Has Samsung told you they are working on a fix on their end, or are you working on a fix on your end?
  - drot84
    Initiate
    Aug 10, 2017
    Also started experiencing the wifi issue after updating my Verizon Galaxy S8 plus to the new firmware around July 27. Not a happy camper! At least I'm on unlimited data.
    
    Also, lwestfall as someone mentioned earlier, the Orbi guest wifi CAN access at least some things on the main network if you check "Allow guests to see each other and access my local network" - I just started trying the guest network and was able to access a Roku on the main network. Hopefully that helps you.
Hokie06
Initiate
Aug 09, 2017
I am also having this exact same issue with 2 Samsung Galaxy phones and an Orbi Router. Wi-Fi constantly drops. I do not have the same problem with my Apple phone. Please fix this issue. It is very annoying.
ngfinley
Initiate
Aug 07, 2017
I'm also having the same issue. It's been almost 2 months since the first report and there is still no official answer from Netgear on this topic. Unbelievable.
- rkolesar
  Star
  Aug 07, 2017
  Yup. After that inane response I got from that level 2 tech, I sent mine back. This is way too expensive a product to have that sort of support.
  - pdog881
    Aspirant
    Aug 07, 2017
    How do I return this POS when out of return window?
Brianw108
Initiate
Aug 06, 2017
Just registering my issue along with the others. I have tried factory resets on both the Galaxy S8's and the Orbi to no avail. The temporary fix of using the guest network has helped the issue, please let us know when it has been fixed, thanks!

Forum Discussion

Samsung Galaxy S8 not working on Orbi RBR40