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Forum Discussion
LB2120: no automatic re-connect
Hello,
frequently (every 24 - 30 hours) my LB2120 is losing connection (amber LED) but won't reconnect automatically although I set in the menu "reconnect automatically, always". It's set to bridge mode, a Raspberry Pi sends Ping requests every 3 minutes and there are VOIP accounts active.
I have to enter the menu and click on re-connect. It has run unattended in a holiday home, so this is not a viable option.
Thanks for help...
157 Replies
Hi Blanca,
I was interested in trying this mythical new firmware but you and the rest of your team seem spectacularly incompetent. I registered my interest. I registered my product with you guys, as you asked, and then I waited. Then I waited some more...and now I'm done with waiting.
Fortunately I have a good relationship with Amazon and they've agreed for me to return this useless router and get a full refund. I'm immensely disappointed at how badly this has been handled by netgear and can now hand on heart promise that I'll never buy another piece of netgear kit.
You guys should be ashamed of yourselves and your company.
I am now deeply offended.
I made a post here a few days ago detailing my experience.
That post has been deleted and no one told me that it was deleted or why.
In a nutshell, I requested beta participation, and then had the reconnection problem again. I asked about the beta firmware and was told it was pushed to my device 10 days prior. I explained that I had the problem again and asked them what the firmware revision was that I should have. They responded and gave me the current production firmware and said that my firmware should be a different identifier. I wrote back and said it wasn't, that I still had the production firmware. They said they'd look into it.
Shortly after that I made a post here recommending that folks who had asked to be in the beta consider contacting support and asking them about the status, especially if they were still running the stock firmware version.
That post has mysteriously disappeared from this forum. No idea why.
It's now been almost a week, and I've had no further updates. My device just crapped out again about an hour ago with the same symptoms -- once it loses connection to broadband, it will never reconnect successfully, without me manually unplugging the Ethernet from the device, waiting 10 seconds, and plugging it back in. It can't detect that the broadband is fine without being physically disconnected from the broadband first.
Hi, I am increasingly frustrated. My device still shows the same firmware revision and it appears that Netgear has never been able to push the beta firmware to me. I have heard nothing back from anyone at Netgear in many weeks, either through the regular support channels or through this forum. It's ridiculous.
Man, I wish that I had seen this thread before I saddled myself with an LB2120+Orbi Pro setup, along with an LB1120+Orbi RBK50 setup.
Both modems are running in Bridge mode on AT&T and both lose cellular connectivity (Magenta rings on the Orbis) twice a day so I have been forced to use digital timers to reboot twice a day to stay connected for the remaining 23 hours 56 minutes.
This is a lame workaround, especially for what seems like a 2 year issue with little to no progess, and even less communication with Netgear.
If there is a beta firmware process for either the modems or the Orbis I would love to join. All 4 devices show up to date through the web ui and since Netgear bafflingly does not list the latest firmware revision or manual upload files on the modems' support site I can only *GUESS* that I am truly current.
When it is working the setups are terrific (although I have a couple of weird missing features Netgear has on their other modems/hotspots) so I would love to keep using them.
Yeah, sorry you bought a faulty bit of hardware.
They've never successfully fixed the problem for anyone as far as I'm aware.
They went back and forth with me for months about pushing revised firmware to my system, and eventually I got updated firmware, but the problem didn't get resolved -- in my case, if the big pipe goes down, the LB2120 will switch to cell, but will continuously check the big pipe with occasionally outages when it checks i.e. it thrashes, switching from cell to big pipe and back, over and over. The only way to get it to stop is to disconnect the cable to the big pipe -- if I do that, it'll use the cell exclusively -- and then if I want to try the big pipe, I reconnect the cable and reboot the LB2120
Anyhow in my case the big pipe provider got a lot more reliable so this went from something that happened every other week or so to something that happens only occasionally. The device still doesn't work properly, but it's not as annoying, because the other issue doesn't happen as often.
Oh, and I operate a small business and do some consulting on the side and will never buy Netgear products again, or recommend them to clients, because of the way this was handled, or more accurately, not handled. It's amazing that Netgear is still selling this product when they know it doesn't work.