I have i Nighthawk M2 that seems to be working fine but the screen won't turn.I normally just check the screen to see how much data we have left for the month but it no longer displays the screen.Blue light and the internet is working, so i guess im just checking if anyone else has had this issue.

I have the same issue. Screen won't display (although it doesn't always do this). Still connected to the internet. Blue light flashing. The only way to get the screen to display is to take out the battery.Has this been resolved?

I have the same issue. It actually takes a long time to get a response. Sometimes i am just so annoyed and i simply remove the battery and restart it again. But i guess it hurts the device. Anyone know how to fix it?

I have the same problem. Unit working but can’t get screen to wake up. Anyone have a fix for this?

I'm also experiencing the same thing - the modem has been on continuously for over 2 months, and now the screen is black and doesn't re-appear on pressing the power button (which is blinking blue) or the home button. However it is working perfectly as a modem. I have not yet taken the battery out because, well, it is working, so why risk losing my internet Also, my admin options do not include a "screen off" function, only a brightness control. Has a solution been provided by Netgear?Here are the details:Model: MR 2100Firmware: NTGX24_10.17.03.00Modem Version: SDX24_10.25.00.01GUI Version: MR2100-1TLAUS_04.02.151.00PRI Version: 03.12Firmware Build Date 2020/01/09 ThanksPhil

Hi there, I'm having this same issue and it's really annoying! Are these units not supposed to be left on all the time? Mine is and I'm having to reboot it more and more.Firmware version NTGX24_10.17.10.00SKU MR2100-1TLAUSISP TelstraWe bought this unit in September 2020 so didn't anticipate it playing up this soon so any help would be appreciated.Thanks in advance :o)

Nighthawk M2 Screen won't turn on.

21 Replies

Nickam
Initiate
Sep 22, 2020
I have the same issue. It actually takes a long time to get a response. Sometimes i am just so annoyed and i simply remove the battery and restart it again. But i guess it hurts the device. Anyone know how to fix it?
- Blanca_O
  NETGEAR Employee Retired
  Sep 24, 2020
  Hi Powerbreed and Nickam
  
  Welcome to NETGEAR Community!
  
  May we please know the device SKU (e.g. MR2100-xxxx)? This can be checked on the box of the product or on the barcode label.
  
  What is the firmware version?
  
  Kindly access router settings page, select Settings > Advanced Settings > Device and provide the following:
  
  - Screen Brightness:
  
  - Screen Lock (is it On or Off)
  
  - Time Out (number of minutes)
  
  - Set WiFi Info on Home (On or Off)
  
  Regards,
  Blanca
  Community Team
SharkM2
Aspirant
Nov 01, 2020
Yes, have the same problem.
Modem works but screen doesn't work.
Anyone have a solution?
- Rygar707
  Initiate
  Nov 02, 2020
  I have the same problem. Unit working but can’t get screen to wake up. Anyone have a fix for this?
- Blanca_O
  NETGEAR Employee Retired
  Nov 18, 2020
  Hi, All,
  
  We are looking into the issue. May we request for the following information:
  
  - Device SKU (e.g. MR2100-xxxx)
  
  - Firmware version
  
  - ISP
  
  Regards,
  Blanca
  Community Team
  - Blanca_O
    NETGEAR Employee Retired
    Nov 23, 2020
    Hi Powerbreed Nickam SharkM2 Rygar707
    
    We’d greatly appreciate hearing your feedback letting us know if you need further assistance.
    
    Regards,
    Blanca
    Community Team
Bellwood
Guide
Jan 06, 2021
I'm also experiencing the same thing - the modem has been on continuously for over 2 months, and now the screen is black and doesn't re-appear on pressing the power button (which is blinking blue) or the home button. However it is working perfectly as a modem. I have not yet taken the battery out because, well, it is working, so why risk losing my internet Also, my admin options do not include a "screen off" function, only a brightness control.

Has a solution been provided by Netgear?

Here are the details:
Model: MR 2100
Firmware: NTGX24_10.17.03.00
Modem Version: SDX24_10.25.00.01
GUI Version: MR2100-1TLAUS_04.02.151.00
PRI Version: 03.12
Firmware Build Date 2020/01/09

Thanks
Phil
MCVP
Aspirant
Sep 06, 2021
The LCD screen is not working and I have taken battery out to reboot with no result.
Vdrane
Aspirant
Jan 22, 2022
Box won’t stay on or go past netgear logo when turning on when I have a SIM card in it. Any help please. Do I need a new battery? I have it connected to the power supply.
- Bellwood
  Guide
  Jan 22, 2022
  Can you try with a different SIM card? That will eliminate the faulty SIM possibility.
  - Trish_960
    Initiate
    Jan 22, 2022
    Thanks for your help. I took the battery out & when I put it back I haven't had any further problems.

Forum Discussion

Nighthawk M2 Screen won't turn on.