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Forum Discussion
Nighthawk M6 Pro Ethernet port
After recent automatic update, Ethernet port on nighthawk M6 Pro not working. Can toggle it on/off, but has no output signal. Any troubleshooting suggestions?
60 Replies
Currently on the phone with AT&T (on hold for a supervisor). They are telling me they are aware of the situation and referring people to Netgear as it was their update. When I told her it was an AT&T update, she put me on hold for a supervisor.
I’m having the same issue. I’ve gone through the same steps troubleshooting, even tried another router. No luck. Super frustrating. Did they never think to test the update before pushing it out?!
On the phone with ATT for hours yesterday. The agent said ATT did push out the router updates so the idea that it's the router and Netgear's problem was moot.
The result of the extended time on the phone ATT is sending a replacement router.
I requested the MR74xx, but the jerk from AT&T hung up on me!
I have two of these devices through AT&T. Both installed the update on Friday and the ethernet on both has stopped working with the same symptoms as mentioned here. I have been through settings and tried multiple things but the most I can do is get it to work for a couple of minutes before stopping again.
It is so frustratingly obvious that the issue is the new firmware and no way to back out to the old firmware. Plus have you tried to get ahold of ATT tech support? What a joke that has been.
whats the most recent firmware version you upgraded to? if you please do a screenschot of your device details page. the one that contains data similar to this. this is just an example. (data I listed here is for an MR6550):
Device
Nighthawk M6 Pro
Hardware Version
1.0
Firmware Version
NTGX65_12.01.54.00
Modem Version
MPSS.DE.2.0-00989-OLYMPIC_GENALL_PACK-1.41921.6.45826.2
GUI Version
MR6550-GENPAS_05.00.109.00
PRI Version
05.12
Firmware Build Date
2024/04/12Device Information
Model: MR6500
Firmware Version: NTGX65 12.01.72.00
Firmware Build Date: 2025/07/29
Hardware Version: 1.0
Device Information
Hardware Version: 1.0
PRI Version: 04.09
AT&T
Web App Version: MR6500-1A1NAS_05.00.118.00
Modem Version: MPSS.DE.2.0-00989- OLYMPIC_GENALL_PACK-1.41921.6.45826.2
thank you. I'll try and see if I can replicate the issue on my end.
I was able to get a hold of Netgear support and I believe (very thick accent) that the guy said that the problem has something to do with a license that has expired. To resolve the problem you would have to purchase a new license ~$249.
Actually, I believe that might have been a scam.
Mine is doing same thing, done practically everything I can think of, and been on hold multiple hours multiple days trying to get ahold of advanced support. Ready to switch to starlink honestly
StevenL1 I hear you. This update feels like it bricked Ethernet on an entire series of devices. Whether it was oversight or neglect, the result is the same: paying customers are left with hardware that no longer works as advertised.
The only way we’ll know if Netgear intends to fix this is by how they respond. If they care, they’ll acknowledge the issue here and release a patch. If they don’t, silence will be our answer — and thankfully there are other options out there.
If anyone reading this is experiencing the same Ethernet drops after firmware v43, please add a short post here so Netgear can see how widespread the problem is.
do you know if it was an att update? or a Netgear update?
another 2 here👋🏼. just chiming in in case people in support notice. spent hours on support att support, eventually with advanced support. didn't seem like they had any notices of problems. even went to store and got new sim cards.
does anyone know if the problematic update was from att or Netgear?
After much complaining I got ATT to send me a new M7 to replace this M6. Will keep you updated, but hoping this will be a fix for me.
I asked for the same, but the customer (feel good) DEI person hung up on me!
AT&T is aware of this problem, but have no solution as of yet. Here is a synopsis of my testing:
Further testing determined the problem with access after installing MR6500 firmware update is only related to access to the hub via ethernet. Wireless works fine. You need to fix the bug that forces ethernet port to be ignored after a couple of minutes! Did you not test direct contact to the hub (router) via ethernet?! I have the json for the router if interested. Responsible people will connect the MR6500 via ethernet to another router or computer. This is no longer possible due to the bug.
any tips on getting them to replace your m6 with m7?
do you happen to know if the update at fauld was from att or Netgear?
deuxcv I'm certain it was the most recent firmware up update.