NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Nighthawk M6 Pro Ethernet port
After recent automatic update, Ethernet port on nighthawk M6 Pro not working. Can toggle it on/off, but has no output signal. Any troubleshooting suggestions?
68 Replies
Replies have been turned off for this discussion
do you know if it was an att update? or a Netgear update?
Mine is doing same thing, done practically everything I can think of, and been on hold multiple hours multiple days trying to get ahold of advanced support. Ready to switch to starlink honestly
StevenL1 I hear you. This update feels like it bricked Ethernet on an entire series of devices. Whether it was oversight or neglect, the result is the same: paying customers are left with hardware that no longer works as advertised.
The only way we’ll know if Netgear intends to fix this is by how they respond. If they care, they’ll acknowledge the issue here and release a patch. If they don’t, silence will be our answer — and thankfully there are other options out there.
If anyone reading this is experiencing the same Ethernet drops after firmware v43, please add a short post here so Netgear can see how widespread the problem is.
I was able to get a hold of Netgear support and I believe (very thick accent) that the guy said that the problem has something to do with a license that has expired. To resolve the problem you would have to purchase a new license ~$249.
Actually, I believe that might have been a scam.
whats the most recent firmware version you upgraded to? if you please do a screenschot of your device details page. the one that contains data similar to this. this is just an example. (data I listed here is for an MR6550):
Device
Nighthawk M6 Pro
Hardware Version
1.0
Firmware Version
NTGX65_12.01.54.00
Modem Version
MPSS.DE.2.0-00989-OLYMPIC_GENALL_PACK-1.41921.6.45826.2
GUI Version
MR6550-GENPAS_05.00.109.00
PRI Version
05.12
Firmware Build Date
2024/04/12Device Information
Model: MR6500
Firmware Version: NTGX65 12.01.72.00
Firmware Build Date: 2025/07/29
Hardware Version: 1.0
Device Information
Hardware Version: 1.0
PRI Version: 04.09
AT&T
Web App Version: MR6500-1A1NAS_05.00.118.00
Modem Version: MPSS.DE.2.0-00989- OLYMPIC_GENALL_PACK-1.41921.6.45826.2
thank you. I'll try and see if I can replicate the issue on my end.
I have two of these devices through AT&T. Both installed the update on Friday and the ethernet on both has stopped working with the same symptoms as mentioned here. I have been through settings and tried multiple things but the most I can do is get it to work for a couple of minutes before stopping again.
It is so frustratingly obvious that the issue is the new firmware and no way to back out to the old firmware. Plus have you tried to get ahold of ATT tech support? What a joke that has been.
On the phone with ATT for hours yesterday. The agent said ATT did push out the router updates so the idea that it's the router and Netgear's problem was moot.
The result of the extended time on the phone ATT is sending a replacement router.
I requested the MR74xx, but the jerk from AT&T hung up on me!
I’m having the same issue. I’ve gone through the same steps troubleshooting, even tried another router. No luck. Super frustrating. Did they never think to test the update before pushing it out?!
Currently on the phone with AT&T (on hold for a supervisor). They are telling me they are aware of the situation and referring people to Netgear as it was their update. When I told her it was an AT&T update, she put me on hold for a supervisor.
after hours on technical support and advanced technical support with att, they convinced us to file a claim with Asurion and gave us a $200 statement credit for the 2 deductibles. we were hoping Asurion would agree to a m7 pro swap, and assured us that once the claim was finalized they could go in and attempt to change the replacement hardware. after the claim was finalized, they said they could NOT change it and would continue with the m6 pro replacement. and further said they couldn't even cancel the order.
based on one report on here where someone got att to send them m7pro replacement, i did one more try with att technical support and no luck getting them to cough up m7 pro replacements but they did over and over assure me that the replacements will be the latest hardware and with working firmware. i did at least get them to read this forum and like someone else here, they admitted to sending out a software update friday, but nothing toward taking responsibility.
att's assurance in the replacement working makes me wonder if not all hardware versions were affected by this update? mine is hardware version 1.0
Model: MR6500 // Firmware Version: NTGX65 12.01.72.00 // Firmware Build Date: 2025/07/29 // Hardware Version: 1.0
what is everyone else's hardware version? hoping replacement hardware version is somehow not affected.
I have the same hardware version and same problem. My dad has the regular Nighthawk M6 and his is also being affected by the update. He doesn’t use ethernet, but i asked him to check it out
I’ll be surprised if when you get the new one that there’s a different firmware, cause why is it available to your new one, but none of us got the update you know? Unless you don’t get the new one until an update comes out since they’re assuring it’ll be fixed
i agree. i'm not holding my breath for it to wo work, but if there's a different hardware build with for example a different modem, perhaps the firmware version is different or updated model wasn't affected by the bad update. if they don't work, i'll pusth them again to replace with the 7pro. either way, we're up and running again in bridge mode.
-- POSSIBLE (partial) FIX --
based on a suggestion in a reddit comment from @HairyFarmer465 on a post re: same matter, if you put it in bridge mode, it turns off wifi but ethernet works and doesn't cut out after 4 min!
https://www.reddit.com/r/NETGEAR/comments/1n9bnlr/nighthawk_m6_pro_help/
to put it in bridge mode... go to settings > ... more > IP Passthrough > ON -- device will reboot and then it will show a "BridgeMode" icon/button where it had previously showed the WI-FI icon.
i'm at 45 min now with a solid connection.
this shuts off its ability to be a wifi hotspot and the bridge mode might not work for everyone's needs, but as a temp fix, it's working for me so far.Should be able to run the ethernet to a router and then get both wifi/ethernet from the router I would think. I might play around with it when I get home
Thanks
Just switched it over to IP Passthrough/Bridge mode. It seems to be working so far, although I did lose wireless function through the hotspot. I have been connected to a router for 2 1/2 years and not using the wireless from the hotspot anyway until this latest update.
AT&T initially blamed Netgear, but Netgear is adamant that it was an AT&T update. Both said they are getting flooded with calls and Netgear said they were contacting AT&T and pushing them
to fix it. Maybe if the calls continue, something will be done.
I pushed back at AT&T and they said they would contact me back. I won’t hold my breath for that one.
I will check that out. My thanks as well. In the meantime I am using the wireless of the MR6500 for access.
I am also now set up as a bridge. They need to fix this.