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DarthKoda's avatar
Feb 18, 2019

Nighthawk MR1100 FW NTG9X50C_10.20.05.02 Wont Update

No matter what I do. I can't get my router to do a Firmware update. It's driving me crazy. I have to manually power off then on the router every 24 hrs. Why? Because after 24hrs, the router stops working. I was hoping to update the firmware. but it wont. I tried thru the NETGEAR Mobile, and NETGEAR GENIE app also. Nothing.

Router is a Nighthawk MR1100 unlocked AT&T router using Firmware NTG9X50C_10.20.05.02

Have tired using a desktop running Windows 10 pro x64 and a Ipad. 

Help.

35 Replies

  • Just a update.

    I have tried the 192.168.1.1 aka attwifimanager, I have also tried factory resetting thru attwifimanager, and a hard factory reset by holding the Reset button by the battery.  No Joy.

    Called ATT and was told it was a NetGear issue.  Was transfered to NetGear and was told it was a ATT issue.  Both tried several things with me.  But, it was clear I had already tried them all.  

    So, if you do happen upon a ATT branded M1 MR1100 NightHawk Mobile Router with Firmware NTG9X50C_10.20.05.02 and it will not update out of the box or in the first few days of ownership.  Send it back from hence it came.  It's not worth the headache.

    Overall, it's a great little router.  Just my model has a serious FW update issue. 

    I am not giving up on my little Nighthawk.  Maybe one day when the Planets align, the stars are in the right order, and a super moon come into alignment.  My router will update it's firmware.  :)

    • Blanca_O's avatar
      Blanca_O
      NETGEAR Employee Retired

      Hi DarthKoda

       

      What is the error message when you try to update the firmware?

      May we please have the exact model # of the device? 

       

      Regards, 
      Blanca 
      Community Team

  • Model is MR1100-1A1NAS

    Message I get is:

    FIRMWARE UPDATE

     

    Firmware Version

    NTG9X50C_10.20.05.02

    Current software is up to date.

  • Any news on this update issue? My router gets same problem. I figured out all of other M1 routers which are not distributed by AT&T have the option that allow user update firmware by uploading file. I don't see this option in AT&T M1. Meanwhile, the FOTA is useless, it keeps showing "Current software is up to date."

    • hollnagelc's avatar
      hollnagelc
      Aspirant
      I have this same firmware and can’t get it to update either. I’ve had AT&T attempt to push me an update 3 times.

      It will show Downloading 0% then it just says download error. Then goes back to showing it’s up to date. Until I ask them to push an update to me again.
      • JohnPeng's avatar
        JohnPeng
        NETGEAR Expert

        I will check for the upgrade issue on MR1100-1A1NAS SKU and get back to you.

         

        Thanks