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Forum Discussion

KFS-Bill's avatar
KFS-Bill
Aspirant
Oct 31, 2018

Can't change profile. Can't register my 25 switches. Need support.

This is a general question about all (25) of my switches. Cannot register after logging in. Profile changes do not save. Also created and PAID for an insight account - DOES NOT WORK. Would purchase...
Insight Management App
Warranty & Contracts
KFS-Bill's avatar
KFS-Bill
Aspirant
Nov 01, 2018

I'm not sure if your first reply was an answer. But I have logged into my. netgear.com account. It says I have no products registered under my profile. If I copy and paste a 13 digit s/n from a switch I get "Something went wrong, Please contact support team." The way your website is configured, I can't contact the support team without a registered product. So now what ? 

Christian_R's avatar
Christian_R
NETGEAR Employee Retired
Nov 01, 2018

Thank you schumaku. 

 

Hello KFS-Bill - Thank you for reaching out to us. Please send me a message with your contact info and I will have our Customer Care Team get in touch with you to have this corrected. 

 

~Christian 

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