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Can't register new switch
I had a defective switch, so I contacted Netgear and they send me a free replacement. I'm trying to register the new switch, but it says "this serial number is already registered to another customer". Did Netgear send me a used switch?
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I'm trying to register the new switch, but it says "this serial number is already registered to another customer". Did Netgear send me a used switch?
This is a possible system error. Kindly send me a private message which includes the RMA number provided to you and the serial number of the switch you got as replacement. Then, I will inquire your concern to the NETGEAR Support Team.
Regards,
DaneA
NETGEAR Community Team
When I called Netgear for RMA, they said I have 10 business days to return the old switch, but I think I'll hold on to it while this is figured out.
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