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robfantini's avatar
robfantini
Aspirant
May 08, 2017
Solved

changing auto-voip type broke stack

I had a stack of two of these:

!System Description "GSM7352Sv2 48-Port Gigabit Layer 3 Stackable Managed Switch with 2 10G SFP+ port, 10.0.0.53, 01.00.35"

!System Software Version "10.0.0.53"

 

early today I set up   '  auto-voip vlan '

 

after trying to switch to  'auto-voip protocol-based'    the stack froze.  

 

after power reset  the former master unit   has  no  link lites lit.

 

the former  secondary is runnig OK as master.

 

from prosafe web page ,  the bad switch is seen.    some of the vlan tags are not what they are supposed to  be [  some  T's changed to U ]

 

Does someone have a suggestion to fix the broken unit?

 

  • tech support by email told me how to solve this.

     

    from cli:  reload

     

    As expected  the switched restarted so office was ready for that.

9 Replies

  • More info:

     

    before changing the auto-vlan type , I had saved the running config to start up , along with saving the text settings to tftp.

     

    the one remaining switch is running good  - all vlans report working phones, printers and workstations.

     

    ALSO from  java/web device view  - Back of switch :   Only the working switch  shows a stack connection slot green.    Power and serial are green on both

    • Retired_Member's avatar
      Retired_Member

      Hi robfantini,

       

      Welcome to the community! Smiley Happy

       

      Could you please answer below quesitons, we need more detailed information for further analysis:

      1. What's the auto-voip VLAN ID? Is it a new created VLAN or exsit VLAN?

      2. Could you provide the auto-voip CLI command that you execute?

      3. It's will be better if you can provide us the configuraiton of the Switch.

      How do I send configure files from my Managed Switch to NETGEAR community moderators?

      http://kb.netgear.com/app/answers/detail/a_id/31439

       

      Regards,

       

      EricZ

      NETGEAR Employee

      • robfantini's avatar
        robfantini
        Aspirant

        1. What's the auto-voip VLAN ID? Is it a new created VLAN or exsit VLAN?
           I am now using  'protocol based'  .  there is no vlan setting needed for that.

         

         

        2. Could you provide the auto-voip CLI command that you execute?

         

        no auto-voip vlan
        
        auto-voip protocol-based

         

         

        3. It's will be better if you can provide us the configuraiton of the Switch.

        How do I send configure files from my Managed Switch to NETGEAR community moderators?

        http://kb.netgear.com/app/answers/detail/a_id/31439

         

         I'll send the config file next.

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