Forum Discussion

Aspirant

Aug 16, 2016

Solved

Error 7 when upgrading firmware on GS728TP

I am having a problem to upgrade this device to the latest firmware ( 6.0.1.18) and getting Error (7). The unit is at firmware : 6.0.1.14 and Boot: 2.0.0.6 I am using SCC version 1.3.2 to upgrade...

Firmware

UT
Oct 03, 2016
Thank you for the suggestion. I upgraded all firmware using web interface.

Aspirant

Aug 22, 2016

Hello John,

I apologize for the late update. I just tried your suggestion but I am still getting error 7. No anti virus, firewall is off on my Notebook. I also tried to update 2 other switches ( the same model) and got error 7.

JohnRo

NETGEAR Employee Retired

Aug 22, 2016

Hi UT,

I tried looking for the error (7) code but cannot really find anything related. Can you post a screenshot of the message? I'll try to post an inquiry to our engineering team and see if they have seen this type of error. For the meantime, you can try updating the firmware through the web-ui. Please see page 234 of the Software Administration Manual.

Thanks,

UT
Aspirant
Aug 22, 2016
Here is the screen shot
UT
Aspirant
Aug 24, 2016
Thank you. Please let me know when anybody find any solution.
- BrendanM
  NETGEAR Expert
  Oct 03, 2016
  Can you first log in to the admin page of the switch (simply log in, no other action needed). Afterwards, try the firmware upgrade using the Smart Control Center again.
  - UT
    Aspirant
    Oct 03, 2016
    Thank you for the suggestion. I upgraded all firmware using web interface.