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Forum Discussion
Faulty switch
NetGear ProSafe GS728TP switch continually drop connection. I have factory reset it, updated firmware, downgraded firmware switched between the current-active dual image files and nothing has helped. It only keeps connection without loss if only 1 client is connected to the switch and the remainng 23 of 24 ports are empty.
I have waited on hold for support for about an hour to get a case # and then transfered to the "correct department" and then was disconnected. Now I cannot get through to support again.
In my 20 years experience with IT and dealing with these types of issues, I know the switch is faulty and needs replaced. It has lifetime warranty.
Does anyody know how to get in touch with support for warranty replacement without having to wait indefinatly on hold to speak with somone?
2 Replies
Hi danclark,
Welcome to our community! :)
We apologize for any inconvenience that this may have caused you.Once you got it into the right department then the RMA will be provided immediately. May you be able to send me your case number via pm?
Regards,
danclark wrote:
Does anyody know how to get in touch with support for warranty replacement without having to wait indefinatly on hold to speak with somone?
Use the my.netgear.com online portal - with the switch properly registered you can use Contact Support -> Replace my defective product
If properly assiged to your Netgear account, the case should be visible there anyway.
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