NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
GS7328Sv2 Reboot-loop and I/O Module Issues
Hello, first time poster here. I have a GSM7328Sv2 with multiple issues. The most pressing is that I have somewhat "bricked" my switch in an effort to figure out why my newly installed AX743 mod...
Hi BlueFusion,
Welcome to the community! :)
Based from your initial post, it would be best that you open an online case with NETGEAR Support for immediate technical assistance. Kindly state your concern and indicate the troubleshooting steps you did to isolate the problem.
Regards,
DaneA
NETGEAR Community Team
Good news, my cable came in today and I was able to get the switch booted back into the latest firmware.
Unfortunately, the original issue arises - the AX743 appears as AX745 and no access can be made with connected devices.
That is with a factory reset configuration and then the 27 and 28 ports (rear I/O ports) configured as Ethernet from Stacking.
Also with a factory reset configuration and the above changes, running the original firmware (8.0.3.15), the same AX743 modules appear as AX741 (XFP modules). Atleast in the configuration, the ports work when devices are attached.
There are some glitches and missing options with this older firmware that, while not necessary, I used and would like to have everything up to date and working again.
I'll contact Netgear support, but because I am not the original owner of the switch, I suspect I might not get much help. If this is a real issue, though, maybe they can send out a new firmware.
Has anyone else seen this issue?
As I suspected, the serial number is already registered by a previous owner of the switch....
Here's hoping someone else can confirm this issue with the switch with support and get some fixed firmware.
I should also correct my initial post. The latest firmware available is 10.0.0.53 that does not work with the I/O modules. No connectivity is possible with the AX743s.
This is a BIIIIG issue for users of these add-on modules and must be rectified.
After spending $400 on these 2 I/O modules, I'm rather annoyed I have to downgrade to buggy firmware to use them!!!
One more update.
I updated to firmware version 8.0.3.34 which is the latest of the 8.0 branch. The I/O modules still work with this version, however still appears incorrectly as AX741 (XFP version). Some of the bugs are now gone in the web GUI (which I use often). However, I'd still hope to see this issue fixed in a later firmware release.
Hopefully someone at Netgear can plug in one of these switches, test out the I/O modules with the latest public firmware and see what's causing this weird behavior.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
