Forum Discussion

zen200bin

Aspirant

Nov 23, 2021

how to make contact with support as the website chat and request hardware replacement are not workin

plemans

Guru - Experienced User

Nov 23, 2021

To get a hold of support. Click on "MyNetgear" at the top.
Register an account (or login) and then the device.
From there you can start the support process. Keep in mind that its only free for the first 90 days.

zen200bin

Aspirant

Nov 24, 2021

Case number 45367747

Please can someone get back to me as I am unable to update this info onto the case as it keeps saying "Cannot add case comment. You may not have permission or the case does not exist"

PLEASE CAN SOMEONE HELP

I updated the Switch Firmware as instructed, but it appears to have broken the switch.

I was unable to connect to it.

After leaving for 1 hour, i decided to restart the switch using the rest button, but this did not work either.

Finally, i decided to factory default the switch using the button and it should default to IP 192.168.0.239.

When I put my laptop IP to 192.168.0.2 and have a cat 5 cable plugged directly between the devices I am unable to connect.

I have also tried using the Prosafe PLus congi utility software, but it does not find the switch.

So, although the switch powers on and lights appear, i am unable to access it.

Please can you provide a replacement switch ASAP as this is business Critical.

Thanks

Phil

plemans
Guru - Experienced User
Nov 24, 2021
zen200bin This is the public support forum where members of the public help others out. We're not netgear. If you have a case # with support, then get back in contact with them.
- JohnC_V
  NETGEAR Employee Retired
  Nov 24, 2021
  zen200bin,
  
  Welcome to our community! :)
  
  As per checking your case number, your RMA has already been processed with a Next Business day replacement. Please wait for the replacement unit to come.
  
  Regards,
  
  John
  
  NETGEAR Community Team