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Forum Discussion
M4100 Crashed
Hi to all,
maybe anyone can help me. We have a M4100-26G-PoE which is crashed 2 times in the last few days.
In the event logs I can see the two crashes:
Event Logs
Entry Type Filename Line Task ID Code Time
1 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 33
2 ERROR> nim_events.c 201 0 02000054 0 0 0 33
3 EVENT> Crashed! 0 0 00BA4784 0 14 35 1
4 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 32
5 EVENT> usmdb_sim.c 3153 0 00000000 0 23 27 29
6 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 32
7 EVENT> usmdb_sim.c 3153 0 00000000 0 0 24 31
8 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 32
9 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 31
10 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 32
11 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 31
12 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 31
13 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 32
14 ERROR> nim_events.c 197 0 0000BADD 0 0 0 32
15 EVENT> Crashed! 0 45 00B9AD14 45 17 7 34
16 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 32
17 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 32
18 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 32
19 EVENT> bootos.c 186 0 AAAAAAAA 0 0 0 32
In the buffered Logs I can see the switch find at bootup 2 crashlogs (osapi_crash.c(913) 2 %% 2 Crashlogs found).
Is there a way to read-out this crashlogs?
Thanks in advance for any help...
Ironbird
3 Replies
Hi Ironbird,
Kindly answer the questions below:
a. Are there any changes in the configuration or changes in the network within the last few days that might trigger what is shown on the Event Logs?
b. How is everything connected? It would be best to post a screenshot of your detailed network setup.
c. Does the whole network where the M4100 switch is deployed goes down whenever it crashes?
d. What is the current firmware of the M4100 switch?
About interpreting the crash logs, I suggest you to open an online case with NETGEAR Support at anytime. Kindly state your concern and attached the logs into it. The online case will be forwarded to the engineering team for the logs to be analyzed.
Regards,
DaneA
NETGEAR Community Team
We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance.
If ever your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!
Regards,DaneA
NETGEAR Community Team
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