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Forum Discussion
M4300-12X12F 24-Port Managed Switch 10G link fails to come up with Intel SFP PN: FTLX8571D3BCVIT1
When Intel SFP PN: FTLX8571D3BCVIT is used inside M4300-12X12F 24-Port Managed Switch the 10G link fails to come up, an only way to get this link up is to go into switch configuration and make a manu...
I am sorry it takes so long with our internal testing processes. Again, please contact Technical Support for this new firmware and you will receive private link for it.
Regards,
Regards,
Thanks, just confirming, the only way I have to contact support now is via live chat, Monday-Friday 9AM-5PM PST? I was hoping there was a way to email or open a ticket to request a link to this firmware, but that doesn't seem to be the case.
Product Warranty Information
Product: M4300-28G (GSM4328S)Serial Number: xxxxxxCountry of Purchase: United StatesRegistered on: 12/Sep/2016Standard Product Warranty * :- Hardware Warranty: **LIFETIME**- Phone Support: 90 days -> 07/Dec/2016- Email Support: 90 days -> 07/Dec/2016- Chat Support: ** LIFETIME **- Power Supply Warranty: **LIFETIME**- Accessories Warranty: **LIFETIME**Advanced Support / Hardware Contracts:Complimentary ProSafe Lifetime NBD Replacement - Contract available till 24/Jan/2044Hi Zezibyte
With M4300 series models and all other NETGEAR ProSafe switches, you have 90 days of Technical Support via phone and email after the date of purchase; and then Lifetime Technical Support through online chat with Lifetime Next Business Day hardware replacement.
Yes I see you have purchased in September '16 so the 90 days are over for phone and email. When online chat isn't suitable enough, we have Service Contracts detailed in our switches datasheet. For instance PMB0333-10000S (OnCall 24x7 3-year CAT 3) for your M4300-28G (GSM4328S).
But the Community can help as well, that's why we are here. I will make sure we follow up with you as soon as possible. Please stay tuned!
Regards,
Has the issue been resolved concerning the direct connection between the M4300 12x12 and the Intel X520-DA2 10 GB SFP server card?
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