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Forum Discussion
dialsc
May 24, 2017Guide
M5300 unaccessible after reload and/or uplink reboot
Hi, Starting with the beta firmware 11.0.0.30 there is a strange behaviour to be seen on a M5300 based stack. Here are the facts. The stack: 1 M5300-28G3 1 M5300-28GF3 Role: OSP...
- Aug 22, 2017
Hi Carl_z,
Unfortunately I have to inform you that I'm about to give up. I'm not able to reproduce the issue. Once I did a config change I thought might be the problem I was not able to get it to run into the problem again. Here's a short description.
The switch in question was originally connected to the backbone switch with one 10GB line. That line was configured to carry a couple of VLANs where VLAN 48 was one of them. This was - let's say - a leftover from when the network topology was changed/a new area introduced.
Then the setup was changed so the uplink was not just one line but a LAG with two 10GB links. This LAG was configured to also carry VLAN 48 beside a couple of others. I did miss to take away the VLAN tagging/membership settings from the first single line when the LAG was fully set up. Once the new area was introduced, I forgott to remove VLAN 48 from the LAG, as well.
So, I did remove any other VLAN setting from both, the original single line as well as the LAG thus only VLAN20 (the backbone VLAN) was active on the LAG connecting to the backbone switch. After I did that change, the problem seemed to be resolved and I was not able to force it again.
I even applied the "old" startup-config from which I know that it was running when the problem occured. No chance, I do not get the switch to run into the issue again.
So, therefore I have to give up now which - on the one hand - is something realy good... ;) On the other hand I feel sorry not being able to show you how to force this issue.
Nevertheless, I'm done now... ;)
Best,
dialsc
DaneA
Jul 05, 2017NETGEAR Employee Retired
What firmware version are you using before upgrading to v11.0.0.30? Kindly try to revert back the firmware (to when it was working fine before) prior to using firmware version 11.0.0.30 and confirm if you will not experience the problem.
Regards,
DaneA
NETGEAR Community Team
- dialscJul 05, 2017Guide
Thanks for your answer. Right now I'm running firmware version 11.0.0.31 on all the switches which is the latest, official one. Do you want me to go through this procedure anyways?
Greez,
dialsc
- DaneAJul 05, 2017NETGEAR Employee Retired
Yes, kindly proceed with it for as long as the switches are not being used for production at the moment so that we could isolate the problem and verify if the problem is only present when using firmwares v11.0.0.30 & v11.0.0.31. Be reminded to perform a factory reset on the switches after reverting back to the previous firmware (to when it was working fine before) then reconfigure it from scratch in order to start clean using the firmware uploaded.
Keep us posted about the result.
Regards,
DaneA
NETGEAR Community Team
- dialscJul 05, 2017Guide
OK. Would it be sufficient to load a configuration backup once the switch was factory reset? It's so much to configure and error-prone doing it all manually. The switch is productive and I'm facing the risk to bring the whole area down if this does not work.
Greez,
dialsc
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