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Forum Discussion

ChristianB's avatar
ChristianB
Aspirant
Jan 26, 2018
Solved

PoE setup on M4300-28G-PoE+

Hi all!   We experience an issue with a brand-new M4300 series PoE+ switch. There is no power available on the ports.   System > PoE > Basic > PoE Configuration Power Status sais OFF, and it is ...
Installation
Troubleshooting
  • ChristianB's avatar
    ChristianB
    Feb 22, 2018

    DaneA,

     

    the replacement has arrived. I've installed the system, and it works perfectly.

     

    Thanks for the assistance!

    ChristianB

DaneA's avatar
DaneA
NETGEAR Employee Retired
Feb 13, 2018

ChristianB,

 

Thanks for the feedback.  

 

I suggest you to update the firmware of the M4300-28G-PoE+ switch to v12.0.2.20.  You can download firmware v12.0.2.20 here.  Be reminded to perform a factory reset on the M4300-28G-PoE+ switch after upgrading the firmware then reconfigure the settings from scratch.  Then, check if the same problem occurs. 

 

 

Regards,

 

DaneA

NETGEAR Community Team

ChristianB's avatar
ChristianB
Aspirant
Feb 15, 2018

Hi DaneA,

 

thanks for your help. Meanwhile I have updated the firmware, contacted phone support, and they came to the conclusion to replace the device.

They were not able to fix the problem. We have several M4300 units, and only one is making trouble, regardless of the configuration and the firmware.

 

Thanks for your help, I think that this device is broken and replacement is on the way.

 

Cheers,

ChristianB

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