Prosafe M4100-50G-POE+ failed after update

Hi JohnCarloV

Thank you for your reply, as I said above I cannot get into the CLI menu (by pressing and holding q), please see Appendix 1 below for the console output.

Thanks also for letting me know the link supplied was only for your routers.  Could you please let me know if there is a recovery procedure for your switches? (when the Netgear CLI is inaccessible) If not, I will return the switch under warranty - it is only 1 month old and its POE did not function correctly.  Updating the firmware, as recommended by Netgear support left the switch in this un-usable state.

As I also pointed out above, I can get into the CFE console by pressing Control-C.  I am guessing you are using Broadcom hardware in your switches and this is their firmware interface/bootloader.  Please let me know if I can use this to reload the netgear firmware.  If not, I will return the swiitch under warranty.

Thank you

Wayne

Appendix 1 (console output of not being able to access the CLI menu by pressing and holding the q key):

qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq

Initializing Arena.
Initializing PCI. [normal]
qPCI[0]: Initializing host
qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqPCI[1]: Initializing host
qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqPCI[1] bus 0 slot 0/1: (24) not eno                                                                                                                                                                                                                                           ugh PCIq mem space (134217728 requested)
PCI[1] bus 0 slot 0/0: (24) not enough PCI mem space (134217728 requested)
Initializing Devices.

qqqqqqqqqqqLoader:stk Filesys:raw Dev:flash2.stk2 File: Options:(null)
Loading: qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq                                                                                                                                                                                                                                           qqqqqqqqqqqqqqqqqqqCould not load flash2.stk2:: Error
qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqLoader:stk Filesys:raw Dev:flash2.stk1 File: Optio                                                                                                                                                                                                                                           ns:(null)
Loading: qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq                                                                                                                                                                                                                                           qqqqqqqqqqqqqqqqqqqCould not load flash2.stk1:: Error
**Exception 32: EPC=87E8A6D8, Cause=4000001C (BusErrD  )
                RA=87E8A6D4, VAddr=A51F3ED4

        0  ($ 0) = 00000000     AT ($ 1) = A0000000
        v0 ($ 2) = 00000001     v1 ($ 3) = 87EFD8F8
        a0 ($ 4) = A8000148     a1 ($ 5) q= 00000148
        a2 ($ 6) = 87FFF388     a3 ($ 7) = 000000A0
        t0 ($ 8) = 00000007     t1 ($ 9) = 00000008
        t2 ($10) = 00000001     t3 ($11) = 00000000
        t4 ($12) = 30000000     t5 ($13) = 00000000
        t6 ($14) = 00000000     t7 ($15) = 00000000
        s0 ($16) = 87FFF388     s1 ($17) = 87F00E10
        s2 ($18) = 00000148     s3 ($19) = 87FFF388
        s4 ($20) =q 00000000     s5 ($21) = 00000000
        s6 ($22) = 000009E0     s7 ($23) = 87E5F000
        t8 ($24) = 3011FFFE     t9 ($25) = 87E9B238
        k0 ($26) = 87EF8E80     k1 ($27) = 87FFF30C
        gp ($28) = 87EF8E80     sp ($29) = 87FFF320
        fp ($30) = E825F000     ra ($31) = 87E8A6D4

qqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqqq

Initializing Arena.
Initializing PCI. [normal]
PCI[0]: Initializing host
qqqqqqqqqqqqqqqqqqPCI[1]: Initializing host