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Forum Discussion
Can I purchase support for used switches?
Is it possible to purchase support for used switches bought from someone? Let's say I know someone that is selling a switch that I want to have supported. I know other manufactures will do this becau...
NETGEAR Support policies do not currently allow for support on secondary owners in any capacity. As mentioned before, the community would be one of the better alternatives for Support on second-hand devices. Other NETGEAR customers may be able to help you very quickly on simple concerns and periodically, your post may be seen by a NETGEAR Support expert who can also provide answers to seemingly more complex questions. You might also want to consider purchasing new devices from NETGEAR's authorized resellers, as some devices may come with lifetime warranty for first owner, which may be more beneficial for you in the long run (and your money).
That is a shame. If you could transfer ownership and get support on used devices it would probably go a long way to helping netgear equipment retain its value in the used market. It would also show that netgear has confidence in the products it sells, enough confidence to support used devices. Netgear has come a long way in showing it can compete in the business space but this shows there is still some way to come.
I know what some might be thinking... The products are already priced competitively so why am I making a big deal out of this. Well, it's because I have a CFO who doesn't like me spending money! lol.
Thanks,
John
can't you get the proof of purchase from the previous owner ?
Hi ClausMallorca,
About your question, in most scenarios, its possible that the original owner might not have the original proof of purchase of the device anymore by the time the original owner have sold the used device.
Regards,
DaneA
NETGEAR Community Team
I ended up buying new switches. It would be nice to be able to purchase support for a used switch however.
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