NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

habys's avatar
habys
Aspirant
Apr 23, 2020

Switch keeps dropping config

Switch is mounted in a rack and powered by a dedicated 30a 240v circuit via a APC 5000 UPS. Switch does not appear to be running hot, nor are the fan ports blocked by anything. The switch will period...
habys's avatar
habys
Aspirant
Apr 27, 2020

I don't mind to send it, but I am curious: Are you saying there's a non-hardware situation in which this model switch repeatedly drops it's config?

JohnC_V's avatar
JohnC_V
NETGEAR Employee Retired
Apr 27, 2020

habys,

 

That is why we do need the tech support file in order for us to check what seems to be going on with the switch and identify which causes the problem.

 

Regards,

 

John

NETGEAR Community Team

  • habys's avatar
    habys
    Aspirant
    Apr 28, 2020

    Sent two logs, I was going to send another log but it's down for more than 10 minutes, I'll need to power cycle it to get it to do anything again. Most of the times it freaks out it it comes back by itself.

    • habys's avatar
      habys
      Aspirant
      Apr 28, 2020

      So it never came back. It's just down. My studio isn't functioning when this switch is down, and I can't seem to get anywhere with support. This is terrible.

      • JohnC_V's avatar
        JohnC_V
        NETGEAR Employee Retired
        Apr 28, 2020

        habys,

         

        We do apologize for the inconvenience. I'll send you a pm regarding this matter.

         

        Regards,

         

        John

        NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More