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Forum Discussion

ARPcPro's avatar
ARPcPro
Aspirant
Jun 12, 2022

XSM4300 not powering on - red/green on PSU with relay noise

Netgear M4300 

 

Anyone knows what it means the red/green LED on the power supply? It is also noticeable a clicking relay noise.

 

https://youtu.be/Xbtjv2HLmFQ

 

 

2 Replies

  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired

    ARPcPro,

     

    Since the XSM4300 won't power on and it has a clicking relay noise,  I suggest you to open a support ticket with the NETGEAR Support Team here at anytime for a hardware check.  If your XSM4300 has been proven faulty, be ready to upload a soft copy of the Proof of Purchase of it for warranty verification.  If the hardware warranty is still valid, an online replacement will be processed.

     

     

    Regards,

     

    DaneA
    NETGEAR Community Team

    • ARPcPro's avatar
      ARPcPro
      Aspirant

      I assume by your answer that it is a hardware defect. The switch is new and was working when I unboxed it to do the firmware upgrade. Then it was shipped to the final location, and this is happening.