NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Can't run firmware update on GSS116E - TFTP Timeout
Hello,
i have a GSS116E with firmware v1.0.0.0 and want to upgrade to the latest version v1.6.1.3.
Trying it through the Pro Safe Utility 2.7.8. it runs in an error "TFTP Timeout".
Trying it through the web configuration tool it runs in an error "wrong firmware file".
I tried the ways that are supposed here and here, but unfortunatelly it doesn't work.
What can i do?
Kind regards,
Thront Orus
7 Replies
Hi Thront,
Start about here -> https://community.netgear.com/t5/Smart-Plus-and-Smart-Pro-Managed/GSS116E-firmware-upgrade-fails-with-TFTP-timeout/m-p/1389418/highlight/true#M7628
Using the current utility and firmware instead should be fine.
Hello ,
thank you for your reply!
I tried the guide you mentioned above. Unfortunatelly the problem is still existing.
I can't update the firmware, there's always the error message "wrong firmware file" during a try with the web config tool.
The Plus Utility instead shows tftp timeout error.
The netgear support site recommends to use the Plus Utility, because there will be an error if you update from firmware v1.0.0.0:
https://kb.netgear.com/000061781/GSS116E-Firmware-Version-1-6-1-3
But how can i update, if the Plus Utlility creates an error?
A small update:
I managed to upgrade to v1.0.0.2: I connected the switch directly setting up a static ip adress like it's described here:
Now i was able to update via web browser to v1.0.0.2.
But then, i can't update to v1.6.3.1. The Plus Utility still shows tftp error.
An update via web browser was indeed uploading the file, then restarts the switch but after login into the web config tool, nothing was changed - there ist still firmware v1.0.0.2 running.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
