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Forum Discussion
GC110P stuck at "Waiting for first connection"
After relocating, the GC110P is visible in the Insight app but not connecting. It has been waiting for 'first connection' for over a day now. Rebooting, resetting, removing device from account... Nothing helps.
Anyone suggestions?
Anyone suggestions?
4 Replies
Internet access blocked?
DNS server issue?
Visible in the App means it can be discovered on the LAN only.
- Already disabled any firewall in the provider's modem, plug & play is on. No other Internet access issues, the switch is working fine.
Do you know which ports are used by the app to connect to the cloud service?
- Only thing I haven't tried yet is taking the switch put of my MyNetgear profile. No clue how to do that. So help is requested.
After that I will try to register a new. So far, after removing from insight and factory default it still says that the device is registered with another account... Strange, because it was bought new and previously registered by myself in Insight...
I am clueless...There is no mandatory relation requirement between the product registration and the Insight profile, except that adding to Insight would register it to that very same account in case it isn't registered yet.
Is there some security blocking connections towards to the Internet, like some DNS filtering active being on your router, the ISP, or a 3rd party service?
For a test, can you temporarily configure your router to use e.g. the Google and/or Cloudflare DNS IPs like 8.8.8.8 resp. 1.1.1.1, at least these addresses should be assigned by the DHCP server to the clients?
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