NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
GS716tpp unable to connect to internet or allow any clients to access internet
Hi everyone,
I purschased a Netgear 16 port gigabit POE+ ethernet smart managed pro switch and I have been unable to get it to connect to my TPLink Archer A20 router. The switch is connected to the router and I see the green light blinking. I am able to access the admin portal when I connect my macbook pro via a self assigned IP address. I am unable to access the router or the interenet when I am connected to the switch via an ethernet cable.
I have gone through every screen on the router and there doesn't seem to be anything set that would be blocking the switch from connecting. I have also tried a netgear unmanaged switch and things work fine.
Is there a setting on the netgear switch that is preventing me from connecting to the interent or seeing the router? The IP address on the netgear is reserved on the router and is with in the IP address range and the same subnet. I contacted support about this when I was sitll under the 90 day warranty, but I guess it was never fixed.
Can someone point me in the right direction to get this smart switch to work? I paid a few hundred dollars for it and I haven't been able to use it because I can't connect to the internet.
Any assistance would be greatly appreciated. I hope all is well.
Chris
4 Replies
Hello Chris,
cmlee5150 wrote:
...Netgear 16 port gigabit POE+ ethernet smart managed pro switch and I have been unable to get it to connect to my TPLink Archer A20 router. The switch is connected to the router and I see the green light blinking.
Establishing a connection from any port on the GS716TPP to one of the router LAN ports does show a green light flashing "Blinking green. The port is transmitting or receiving packets at 1000 Mbps. " ... so we know there is an active 1000Mb/s Ethenet link, and there might be some traffic.
cmlee5150 wrote:
I am able to access the admin portal when I connect my macbook pro via a self assigned IP address.
Whatever you understand what a self assigned IP address is.
- Fixed address manually assigned?
- DHCP (probably not, lack of a router connection)
- ZeroConf address where decent Mac or Windows or Linux system are falling back to (169.254.x.x/16)? this is technically a self-assigned IP. Doubt the switch does support and use ZeroConf IP addresses.
What IP addresses are in use at this point?
cmlee5150 wrote:
I am unable to access the router or the interenet when I am connected to the switch via an ethernet cable.
Reads like the router does assign a management IP config as it's supposed to do. This would be visible in the router logs, attached devices, ... one might guess.
cmlee5150 wrote:
I have gone through every screen on the router and there doesn't seem to be anything set that would be blocking the switch from connecting. I have also tried a netgear unmanaged switch and things work fine.
Have done the same on the switch?
cmlee5150 wrote:
The IP address on the netgear is reserved on the router and is with in the IP address range and the same subnet. I contacted support about this when I was sitll under the 90 day warranty, but I guess it was never fixed.
On the router DHCP, the GS716TPP MAC was registered with an IP addess matching your LAN IP subnetwork, to be on the safe side, you selected an IP address from the router LAN DHCP pool.
cmlee5150 wrote:
Is there a setting on the netgear switch that is preventing me from connecting to the interent or seeing the router?
Lack of any insight, let me suggest this:
- Head to https://www.netgear.com/support/
- Search for "discovery", download and install the netgear Switch Discovery Tool for your OS, from https://www.netgear.com/support/product/netgear-switch-discovery-tool.aspx#download
- Search for "GS716TPP", follow the link, hed to [Downloads], and download the current firmwre, as of writing https://www.netgear.com/support/product/gs716tpp.aspx#Firmware%20Version%201.0.4.2
- Update the switch with the firmware image expanded from the downloaded ZIP archive
- Check the curent (new) firmware image is selected for the next boot. Reboot the switch
- From the locally connected mac (just mac<->switch) login, and reset the switch to the factory default
- Establish the connection to the router again.
- Connect the Mac to the router WLAN or LAN, and run the discovery utility. double check the information shown makes sense, and the address is in the same subnet like the router, the Mac, ... Now access the switch using the IP adress shown on the Web browser
cmlee5150 wrote:
I contacted support about this when I was sitll under the 90 day warranty, but I guess it was never fixed.
What was the outcome? There is no "magic" if the problem is just reported. Hard to "know" about the status of the switch there.
Following a factory reset, these Netgear Smart Managed Switches are plain flat L2 switches, with the link established to the router, with the Mac connected to another switch port, one would assume the Mac does receive an IP config by DHCP (don't forget to switch it to DHCP mode again, away from a fixed IP, otherwise nothing will happen), and you should be able to discover the switch again, reach the Internet, ....
Was this switch ever added to Insight before, and some unknown configs were applied probably? More digging in the dark. If yes, head to the Insight portal and remove the device from the Insight management.
Regards,
-Kurt
HI Kurt,
Thanks for your response. The swtich is running the latest firmware. My router range of assignable IP addresses is 192.168.0.100 - 192.168.0.199, subnet 255.255.255.0. The Netgear switch is unable to get an assigned IP adddress from the router. I swtiched the setting to manual IP Address on the switch and I assigned the ip address 192.168.0.101 (which is available) and 255.255.255.0 as subnet, and 192.168.0.1 as gateway. I have assigned a state IP address to my ethernet port on my macbook pro 192.168.0.195 subnet 255.255.255.0 router / gateway 192.168.0.1.
The switch is not connected to insight. Is there a setting on the switch that could be blocking it from obtaining an IP address from the router dhcp? It's set to defaults. It also blocks any clients connected to the switch from accessing the router.
When connecting the Mac to the same port you intend to use fo the uplink from the switch, will it get an IP addess assigned?
Beyond me what is going on there. As I said, in the factory reset state, it's a plain standard flat L2 network switch, and the management is on the default VLAN 1 (and all ports are untagged VLAN 1, and on PVID 1).
Many things can be configured different, like a management VLAN ID assigned, some VLAN config, ... This is why I kindly asked for doing a facory reset, then use the utility mentioned for the switch discovery, ... This could give dome insight. Oherwise we will run in circles forever.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
