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Forum Discussion
GS724T v4 Memory err log interpretation
Dear sir.
I am a system integration engineer in South Korea.
As I am checking switches, I found something abnormal.
My client uses Netgear Smart switch, GS724Tv4, so I request to experts here to figure out some error logs.
Is there anyone who can interpret this error log?
<11> Feb 27 12:28:44 192.168.201.29-1 DRIVER[57408828]: broad_hpc_drv.c(4362) 103707355 %% _soc_mem_array_sbusdma_read: EGR_PERQ_XMT_COUNTERS.epipe0 failed(NAK)
I wish to anyone can help me!
Due to I am Korean I am not good at English, please understand my grammatical errors. lol
2 Replies
Did the error only occur once or is it a recurring issue? It potentially is a memory problem on the switch affected..
In case it's recurring, that switch needs to be replaced. Assuming the switch is still under warranty, head to https://my.netgear.com where your switch is registered, probably on your organization business account. Click on the device listed, and follow the [Request Hardware Support] process.
No worries, I wish my Korean would be as good as your English. Welcome to the Netgear Community!
Thank you for your precious answer.
The error occurred so many times already, however it shows as if it works well.But I am wondering that if the error occurs due to memory problem, the system alarm priority must be high, isn't it?
However as I wrote the past article, the log starts with "<11>", that is severity level 3 by the software manual.
I read software manual, and I found the the severity level is classified as below.
- Emergency(0) / Alert(1) / Critical(2) / Error(3) / Warning(4) / Notice(5) / Informal (6) / Debug(7)In my opinion, if it caused by memory problem, severity level should be 0 - 2, I think.
Of course, I cannot explain logically why it should be 0 - 2, it is just by my thought.
Anyway, I am going to suggest to replace the equipment, because it has been so long time since it has installed.Once again, Thank you for your kind reply.
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