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svtdriver's avatar
svtdriver
Tutor
Jan 05, 2019
Solved

JGS516PE Orange fan light - Unable to open support ticket

Hello,

 

I have an orange fan LED light on my JGS516PE switch. I logged in to my support to submit a support ticket, it doesn't seem to work. When I click on the blue "Contact Support" button, the page reloads and the area where content should be is blank. I have tried Safari and Chrome, different WiFi networks, and tried from my phone - all with the same result. Contact Support

 

How can I contact support to get help?

 

As an aside, uploading proof of purchase doesn't seem to work either.

Hardware
Troubleshooting
Warranty & Contracts
  • DaneA's avatar
    DaneA
    Jan 06, 2019

    Hi svtdriver,

     

     I suggest you to access the JGS516PE product page here then click on the button that  says "Guided Assistance" and follow the online procedure to get a replacement to your switch.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

1 Reply

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  • DaneA's avatar
    DaneA
    NETGEAR Employee Retired
    Jan 06, 2019

    Hi svtdriver,

     

     I suggest you to access the JGS516PE product page here then click on the button that  says "Guided Assistance" and follow the online procedure to get a replacement to your switch.

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

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