NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.
Forum Discussion
Switch not working GS748TS
Hello Everyone,
Please help me out with a problem.
I have two Smart Switch that was not used for a coulpe of years ( 4-5 ) , it was sitting in the Server cabinet.
I decided to put it in use, but i had no luck with it.
The problem is that is not working anymore, it powers up / green light ,no fan warning , everything look good, it even detects if i plug in a device ( it makes difference between 1gb/s or 100mb/s connection ) , but i cannot access it anymore and of course it does not handle traffic.
I tried the factory reset procedure without any luck. The button does not do anything.
I am guessing that the firmaware has issues , but honestly i have ran out of ideas.
Did someone face the this issue too ?
PS: The original build was 3 Switch stacked.
Thank you,
10 Replies
Welcome to the community! :)
Let us try to perform the steps below:
1. Disconnect the GS748TS from your existing network and make sure its turned on. Get a straightened paper clip.
2. Insert the paper clip to the factory defaults hole then press and hold the factory reset button inside it for 30 seconds.
3. After 30 seconds, turn off the GS748TS while you still continue to press and hold the factory reset button. Wait for 5 seconds.
4. After 5 seconds, turn on the GS748TS while you still continue to press and hold the factory reset button. Wait for another 5 seconds.
5. After 5 seconds, release the paper clip from the factory reset button. Check if the GS748TS will boot up properly.
6. If the GS748TS booted up properly, connect a PC directly to any LAN port of it. Then, set a static IP address like 192.168.0.210 on the PC.
7. Check if you can get replies when you ping the default IP Address of the GS748TS which is 192.168.0.239.
9. If you get replies, open a web browser and try to access the web-GUI of the GS748TS.
Regards,
DaneA
NETGEAR Community Team
Hello DaneA
Unfortunatly i already tried these steps ,as i red it in a similar article here.
And had no luck.
Thanks
It seems that your GS748TS needs to be replaced. I suggest you to access the GS748TS support page here then click on the button that says "Guided Assistance" and follow the online instructions to request for online replacement.
Regards,
DaneA
NETGEAR Community Team
I like Netgear :D
It costs almost 300 Euro to open the support ticket for both :)
https://storage4me.eu/index.php/s/YDN78WRardEY5yw/preview
Sorry for the problem on MyNETGEAR. What is in the body of the description of the RMA request you are filing? We have had this report and found when someone adds special characters or multiple lines, it might produce this. Try a one-liner in the description and see if it submits. I'm working to get this problem fixed ASAP. I've also asked the support team to reach out to the registered owner of this SN.
Thank you for your reply, i tried again to create the rma request, with a single line as you proposed , i still got an error. ( attached ).
This is the text : "Hello, i ave a problem with the switch, it powers on without any response, cannot factory reset, followed all the recommendations from the forum and the steps provided on website."
I tried to keep it as short as possible. I'll wait for the support team to reach out to me. At least i can talk with them about both devices.
Sorry for the two accounts that i'm typing from, but when i open the page from the company's laptop i am logged in with the company's my.netgrear account.
And the other one if when i reply from my phone or personal device.
Thanks again,
Thanks, re: MyNETGEAR, we are investigating and should have a fix for this by Friday.
You can PM me your contact information and I can share with the support team.
NETGEAR Academy
Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology!
Join Us!
