NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

AceKep's avatar
AceKep
Aspirant
Sep 29, 2026

WAX210 random kernel crashes

I have three WAX210 and they all crash randomly every few weeks. I have the latest firmware version (1.1.0.36).

 

I set up remote logging and here's the error (MAC address obfuscated):

 

2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.021476] STA Addr 98:50:2e:xx:xx:xx Vlan ID 0
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.021484] Set_Sta_Vlan searching pEntry for Addr 98:50:2e:xx:xx:xx
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.021489] pEntry 00000000933180e0 found and set the vlan id to 0
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.021629] CFG80211_AuthRespHandler:ENTRY ALREADY EXIST, TERADOWN BLOCKACK SESSION
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.025412] 7981@C01L3,wifi_sys_conn_act() 1115: wdev idx = 0
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.025703] 7981@C08L3,hw_ctrl_flow_v2_connt_act() 215: wdev_idx=0
2026-09-27T19:16:35+00:00 ap3.home hostapd: ra0: STA 98:50:2e:xx:xx:xx IEEE 802.11: associated (aid 1)
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.027505] STA Addr 98:50:2e:xx:xx:xx Vlan ID 0
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.027513] Set_Sta_Vlan searching pEntry for Addr 98:50:2e:xx:xx:xx
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.027518] pEntry 00000000933180e0 found and set the vlan id to 0 
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.028128] 80211> ifname=ra0 KeyAdd STA(98:50:2e:xx:xx:xx) ==>2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029132] Unable to handle kernel NULL pointer dereference at virtual address 0000000000000037
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029137] Mem abort info:
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029139]   ESR = 0x96000005
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029142]   EC = 0x25: DABT (current EL), IL = 32 bits2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029144]   SET = 0, FnV = 0
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029145]   EA = 0, S1PTW = 0
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029147] Data abort info:
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029149]   ISV = 0, ISS = 0x000000052026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029150]   CM = 0, WnR = 0
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029154] user pgtable: 4k pages, 39-bit VAs, pgdp=0000000057434000 2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029156] [0000000000000037] pgd=0000000000000000, pud=0000000000000000
2026-09-27T19:16:35+00:00 ap3.home kernel: [1477020.029162] Internal error: Oops: 96000005 [#1] SMP

 

I hope that can help fix the bug in a new firmware.

4 Replies

  • FURRYe38's avatar
    FURRYe38
    Guru - Experienced User

    All this would be beyond forum help.

    Something to contact NG support about. 

     

    • AceKep's avatar
      AceKep
      Aspirant

      I agree but I never found a support contact besides this forum.

      • StephenB's avatar
        StephenB
        Guru - Experienced User
        AceKep wrote:

        I agree but I never found a support contact besides this forum.

        my.netgear.com - you register your netgear products there, and after that you can raise a support case. But they will charge.

         

        It is also possible that one of the Netgear folks will see this, and reach out to you.  (Not something that happens often, but sometimes it does).

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More