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Frequently need to reboot the switch to re-estblish connection to the router
Netgear ProSafe (GS116NA) v2 16-Port Gigabit Ethernet Switch.
I have had the switch installed for some time and I have a small home network with 5 remote ethernet ports in various rooms. However, I have found on quite a few occasions that I lose connection to the router (and therefore the internet) from my Mac and / or from a Wireless Access Point in another room. As soon as I power off / power on the Netgear switch, normal service is resumed. What's the issue and how can I fix it? Can I schedule an overnight reboot? All ideas welcome - thanks!
5 Replies
Hello Margian,
Welcome to the community!
The GS116v2 is only a plug-and-play switch, it does not have a management UI or configuration page. There is no option to set a reboot schedule. Imagine this switch as just a few extra ports of your router. Try and isolate the issue by doing a ping test from the devices connected to the switch, check the LEDs when you lose the connection. Try and connect the power supply into a different plug. If all else fail, I suggest contacting our Support Team for replacement.
Thanks,
Thanks JohnRo
Since writing I have managed to gather further evidence as follows:
Despite moving my WAP to another Cat 5 socket, I had the same issue as before (but still based on the same port from the switch)
Tonight I had a failure of internet to both the WAP and my hard-wired Apple TV box. Both came up immediatelky when I unplugged and re-plugged the switch
I have now moved the cable connecting the router to the switch from port 1 to port 3 on the router and from port 8 to port 6 on the switch just in case one of the ports was freezing - but I'm beginning to think the switch itself is faulty as I can't imagine how I'd get an intermittent fault on a cable!
Assuming the switch is indeed faulty, do I need to contact support as poer your link below and, if so, what shoudl I tell them (or do they have access to this blog?)
Thanks again!
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