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Forum Discussion
GS324v2 Unidentified Network No Internet
I recently installed a GS324v2 24-Port Unmanaged Gigabit Switch up in our attic that routes out to over 30 different devices across my 2-story house via 10-15 ethernet cables where some of them hook up to a 5-port gigabit ethernet switches (GS305). I installed the switch back on September 3rd after we upgraded to 1GB internet, after 2 weeks on September 17 the new switch suddenly stopped working and would no longer relay the internet connection through the ethernet cables to any of the devices (Roku TV's, Xbox's, Desktops, MacBooks, Laptops, etc.).
There's a 100ft CAT-8 ethernet cable that runs from the router through the side of the house and up into the attic that plugs into the switch. I've taken 2 different laptops up into the attic and plugged them in to that 100ft CAT-8 ethernet cable directly and the internet connection works like a charm so I know its not a bad cable (900 Mbps down and 890 Mbps up).
Now as soon as I realized that the 100ft CAT-8 ethernet cable was not the problem I figured that the switch had gone bad somehow after only 2 weeks, so I ordered a replacement on the 18th and installed it today on the 21st of September. Thought this would fix everything but unfortunately it did not, and the switch is still not relaying the internet connection through the ethernet cables. I've talked with Netgear premium support and they were essentially no help, and told me if its not a network loop then they don't know what it is which is why I've come here.
The only clue that I have to go off of is the fact that on my windows desktops and laptops that are connected via ethernet through the switch, show "Unidentified Network - No Internet access" in the Network & Internet Settings where there would be an ethernet connection. I consider myself a rather technical person and I'm the go to tech guy for my immediate family and extended family, but I have absolutely no idea what is going on here as its not just one device that is having the issue, it is every single device that is hardwired to the switch.
Also if it helps at all my router is a Netgear Nighthawk XR500. Please help me out here, thanks!
1 Reply
A couple things I'd try.
Move the switch (for testing) right next to the router. Test it off a known 6ft cable that is good.
go router---6ft cable---->switch--->device
Its always best to simplify.
See if that works.
If it does, then you know the switch is fine. Then it comes down to testing it with other devices and that cable again.
Move it back to the attic but don't connect any of your other switches/devices to it.
Test it with the 100ft cable, the switch, and a laptop. None of the other switches. See if this works.
If it does, then you can start adding in the other switches and see if ones causing a loop/issue.
If it doesn't, then replace the ends on the cable.
Reason I say this is I've seen cables that work fine when connected to laptops/pc's but were sketchy when connected to switches and when they had sketchy ends.
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