NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

hjmalves's avatar
hjmalves
Aspirant
Nov 14, 2017
Solved

Netgear support - who? where? how?

Hello   I am from Portugal and I am trying to open 2 RMA cases for 2 damaged GS116 switches. After submitting in support area I get 2 case numbers: 29242293 and 29242267.   Next I get a support ...
Warranty & Contracts
  • DaneA's avatar
    DaneA
    Nov 15, 2017

    Hi hjmalves,

     

    Welcome to the community! :) 

     

    Kindly try to use the Guided Assistance (which is highlighted in "pinkish red" button) in the GS116v2 product support site here to process an RMA for your GS116 switches.  

     

     

    Regards,

     

    DaneA

    NETGEAR Community Team

DaneA's avatar
DaneA
NETGEAR Employee Retired
Nov 15, 2017

Hi hjmalves,

 

Welcome to the community! :) 

 

Kindly try to use the Guided Assistance (which is highlighted in "pinkish red" button) in the GS116v2 product support site here to process an RMA for your GS116 switches.  

 

 

Regards,

 

DaneA

NETGEAR Community Team

  • hjmalves's avatar
    hjmalves
    Aspirant
    Nov 15, 2017

    Ok. That worked. Thank you for your help

    • DaneA's avatar
      DaneA
      NETGEAR Employee Retired
      Nov 15, 2017

      @hjmalves,

       

      Thanks for the update.  You're welcome! :)   I'm glad to know that it worked. :) 

       

      Since your concern has been resolved, I encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR Community looks forward to hearing from you and being a helpful resource in the future!

       


      Cheers,

       

      DaneA

      NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More