NETGEAR is aware of a growing number of phone and online scams. To learn how to stay safe click here.

Forum Discussion

warsawtech's avatar
Feb 05, 2020

BR500 IPsec VPN dropping constantly

Haven't bothered opening a support case yet, just looking for input on what I might be overlooking. Since the Insight Instant VPN isn't working I decided to try and get the 2 BR500 setup with IPsec tunnel so my clients could work. Did a simple config just to get tunnel up, no customization just using defaults. Tunnel came up, showed connect in Insight. That lasts for about 45 seconds then tunnel drops for 2 minutes, the connects again. Keeps repeating, I log into each site on a computer running a ping -t and watch it come alive, then drop again over and over. Any thoughts on what I should check.

3 Replies

  • JohnC_V's avatar
    JohnC_V
    NETGEAR Employee Retired

    warsawtech,

     

    May I know if both BR500s are running on the latest firmware? You may also check this article on how to properly set up the Site to Site VPN to ensure that you didn't overlook anything. 

     

    Regards,

     

    John

    NETGEAR Community Team

    • warsawtech's avatar
      warsawtech
      Tutor

      JohnC_V wrote:

      warsawtech,

       

      May I know if both BR500s are running on the latest firmware? You may also check this article on how to properly set up the Site to Site VPN to ensure that you didn't overlook anything. 

       

      Regards,

       

      John

      NETGEAR Community Team


      Both routers are running FW 5.8.0.1. After installing the FW the Instant VPN stopped working. So I tried setting up the IPsec using the exact instruction you gave me a link too

      • JohnC_V's avatar
        JohnC_V
        NETGEAR Employee Retired

        warsawtech,

         

        Please make sure that both routers are not on a double NAT setup and also the LAN subnet shouldn't be the same. May you be able to share the VPN logs on both routers?

         

        Regards,

         

        John

        NETGEAR Community Team

NETGEAR Academy

Boost your skills with the Netgear Academy - Get trained, certified and stay ahead with the latest Netgear technology! 

Join Us!

ProSupport for Business

Comprehensive support plans for maximum network uptime and business peace of mind.

 

Learn More