FVS318G does not respond on default address

Question

Hi. I have recently acquired an FVS318G and reset it to it's factory default settings. Unfortunately it does not respond when I connect my laptop to it (laptop configured with IP 192.168.1.2) and try to connect to the address 192.168.1.1. I believe that this should be the factory default IP address for configuration. Without access to the admin page, I'm not sure how I am supposed to use this device? Can anyone help me? I've tried multiple reboots and factory resets, but it still does not respond.

Any help gratefully received.

JohnRo · Answer

Hello&nbsp;MattOfAllTrades,&nbsp;

&nbsp;

Welcome to the community!&nbsp;

&nbsp;

Did you test using ping? If you put the router back to factory defaults it will have its DHCP enabled automatically, there is no need for you to assign a static IP on your laptop. Here's what you can check:&nbsp;

&nbsp;

Disable the firewall/anti-virus on your laptop.&nbsp;
 Perform a ping test.

If this will not work, perform a factory reset using this procedure:&nbsp;

&nbsp;

While the router is on, push and hold the reset button for 30 seconds.&nbsp;
 Continue holding the reset button and turn off the router, do this for another 30 seconds.&nbsp;
 Turn on the router, continue to hold the reset button for 30 seconds more.&nbsp;
 Let the router boot normally.&nbsp;

Let us know if this helps.&nbsp;

&nbsp;

Thanks,

MattOfAllTrades · Answer

Thanks for this, but now it just sits there alternating flashes between the Test and DMZ LEDs and doesn't ever seem to get to a normal state. If I power cycle it, it boots normally, but with the same problems as before. It is not giving out a DHCP address to my laptop, so I guess it is not back in factory setting yet. I have tried the process a few times, with the saem result each time.

JohnRo · Answer

Hi&nbsp;MattOfAllTrades,&nbsp;

&nbsp;

If you have the documentations for the router/firewall (receipt, PoP) and you know who it is registered to. You can have it replaced through our RMA process. You'll need to contact our support team for this. I believe this unit is already for replacement.&nbsp;

&nbsp;

Thanks,

DaneA · Answer

Hi&nbsp;MattOfAllTrades,&nbsp;

&nbsp;

We’d greatly appreciate hearing your feedback letting us know if the information I’ve provided has helped resolve your concern or if you need further assistance. &nbsp;If ever your concern has been resolved, I&nbsp;encourage you to mark the appropriate reply as the “Accepted Solution” so others can be confident in benefiting from the solution. The NETGEAR&nbsp;Community&nbsp;looks forward to hearing from you and being a helpful resource in the future!

&nbsp;

Regards,

&nbsp;

DaneA

NETGEAR Community Team

MattOfAllTrades · Answer

Hi&nbsp;It would be great to get it replaced, but I don't have the PoP as it was purchased by another department internally some time ago. They never used it, as the requirement went away, so said that I could use for my project. Unfortunately, the unit doesn't seem to work. It is new, but has been sat on a shelf somewhere for quite a while I suspect. Is there any way to look up based on serial number?

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FVS318G does not respond on default address

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