Forum Discussion

Aspirant

Aug 17, 2019

Solved

prosafe fvs 318 and 338 compatibility

Hi all

i have 2 locations with VPN connection via fvs 338. i have intermittent drop outs on 1 location being serviced with fiber and the service provider wants to isolate the problem as there is an authentication error. As this is a business, i cannot afford to run diagnostics by disconnecting the netgear vpn router and connecting a laptop to the NEC fiber box to see if the errors continue. the other option is to swap out the router with a different router and see if it corrects the problem. if it does not then they will send a tech to change their nec fiber modem.

i have a fvs 318 modem at home and wonder if i can duplicate the settings from the 338. so my question is

1 will the 318 work with the 338 at the other side? ie is the vpn compatible

2 is duplicating the same settings ok if above is compatible

thanks very much for your thoughts

chris

JohnC_V
Aug 21, 2019
Hi DrCLee,

Welcome to our community! :)

It would be possible if you will just replicate the configuration from the 338 going to the 318 from scratch. I suggest, take screenshots of the configuration for you to have a copy and apply it to the other firewall. We cannot back up the configuration and upload it to the other device as they have different firmware and hardware version.

Regards,

JohnCarloV

NETGEAR Community Team

3 Replies

JohnC_V
NETGEAR Employee Retired
Aug 21, 2019
Hi DrCLee,

Welcome to our community! :)

It would be possible if you will just replicate the configuration from the 338 going to the 318 from scratch. I suggest, take screenshots of the configuration for you to have a copy and apply it to the other firewall. We cannot back up the configuration and upload it to the other device as they have different firmware and hardware version.

Regards,

JohnCarloV

NETGEAR Community Team
- DrCLee
  Aspirant
  Aug 28, 2019
  Thank you so much for your help
  
  Will give it a go
  
  Chris
Nodism1125
NETGEAR Expert
Aug 29, 2019
Hi DrClee,

Check IPsec VPN logs under Monitoring > VPN logs. This will help you to understand the intermittent issue.

You can setup VPN IPsec to FVS318 firewall router but the GUI is difference from FVS338. Check the FVS338 configuration first to see if possible to setup using the FVS318 firewall router.