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DanBBB's avatar
DanBBB
Aspirant
Aug 30, 2018

UTM50 RESET and Firmware Update Failing -Device Abandoned!!!

Hi there,   This is a continuation of the UTM abandonement thread: https://community.netgear.com/t5/Hardware-VPN-Firewalls-and/ProSecure-UTM9S/td-p/1028499   I am using a device from the sa...
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JohnC_V's avatar
JohnC_V
NETGEAR Moderator
Aug 31, 2018

Hi DanBBB,

 

Welcome to our community! :)

 

Unfortunately, NETGEAR doesn't provide any trial right after the expiry date. I apologize for that. Here is what I found on ProSECURE UTM License part numbers.

 

"NETGEAR is only allowing customers to register and activate Email or Web Subscription licenses with terms expiring on or before December 31, 2016. Subscription licenses with expiration dates beyond December 31, 2016 will be adjusted to have an end date of December 31, 2016(this could be 2017). For detail information, please refer to ProSECURE License FAQ."

 

Regards,

 

 

  • DanBBB's avatar
    DanBBB
    Aspirant
    Sep 01, 2018

    We did a hard reset of the device, and now it doens't work at all.  Any attempts to register, update, or trial just fail.  We cannot use VPN or anything.

     

     

    How can I set it up for VPN?

     

     

    • JohnC_V's avatar
      JohnC_V
      NETGEAR Moderator
      Sep 03, 2018

      DanBBB,

       

      Here is a documentation on how you can set it up VPN.

       

      Regards,

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