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Forum Discussion
Solved
Firmware V3.5.6.0 Issues
After updating firmware I have to cycle power daily. The 2.4GHz seems to fail first. Anyone else having issues?
Still running strong. Thanks!
Hi alfrede3,
Welcome to the community! :)
Let us isolate the problem. Kindly answer the questions below:
a. Is everything working fine before you have updated the firmware of the WAC720 to v3.5.6.0?
b. Just to verify, you mentioned "the 2.4GHz seems to fail first," does this mean that the problem also happens in the 5GHz frequency?
c. What wireless channel (on both 2.4GHz and 5GHz) are you using?
d. Have you tried changing the wireless channels? If yes, does same problem occurs after changing the wireless channel?
e. Have you tried to unsecure the wireless network on both 2.4GHz and 5Ghz to isolate the problem?
f. Did you perform a factory reset on the WAC720 after updating the firmware? It is recommended to reset the device to factory default settings after a successful firmware upgrade then reconfigure it from scratch.
I look forward to your response.
Regards,
DaneA
NETGEAR Community Team
a. Yes
b. Yes
c. Defaults
d. I have not, do you suggest certain channels to try?
e. No, share building with other businesses
f. I did not however all settings were lost during firmware installation
What do you suggest I try first?
Hi alfrede3,
Kindly try to change the channels. For the 2.4GHz band, the channels that I suggest you to use are either 1, 6 or 11. For the 5GHz band, the channels I suggest you to use are either 36, 40, 44 and so on. Then, kindly monitor the wireless connection if same problem occurs.
Please refer to this article below especially to the image about what channels to use on the 2.4GHz and 5GHz bands:
What is the difference between 2.4 GHz and 5GHz?
Regards,
DaneA
NETGEAR Community Team
So far changing the channel has helped. Want to give it a few more days.
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