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Forum Discussion
NetGear WAX620 devices gets removed from Insight cloud frequently
Every other day, the Insight app pings me with: "The following device has been deleted from your network by (Me/Username)" . I am the sole administrator with access to the account, and I can confirm ...
This behavior isn’t typical power or DHCP loss — since all 18 APs drop out of Insight simultaneously, it points to a backend or configuration bug in Netgear’s cloud service rather than local hardware. Others have reported similar “device deleted” events tied to Insight account or backend sync issues, so the best next step is to open a support case with Netgear, provide logs, and confirm if this is a known bug in v12.8.0.7 or a cloud glitch.
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