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Forum Discussion
NetGear WAX620 devices gets removed from Insight cloud frequently
Every other day, the Insight app pings me with: "The following device has been deleted from your network by (Me/Username)" . I am the sole administrator with access to the account, and I can confirm ...
As a Netgear Insight paying subscriber, you can always contect Netgear Support, best via https://my.netgear.com/ ->
https://my.netgear.com/support/contact.aspx
First open a Support Case:
You don't need to show or select a ptoduct, select (x) I have a Subscription Service - and select Insight service there:
Chat availability depends on the region and merket, far to often showing busy.
I'd suggest [Call Support] and give a breif reason for the support ticket opening.
Call the Enterprise Customer Support number (availbale in most countries where Netgear does officially serving), local business hours only with the support case nukber (in the blue marked fileld).
You will also receive an E-Mail with the nessecary data (Support Case Number ...).
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