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Forum Discussion

LewisT1's avatar
LewisT1
Initiate
May 27, 2021

Netgear WNDAP 360 - failed connection to WC9500 Controller

Hi,   I have 3 x WNDAP360 Access Points that now have thesame issue - essentially the firmware image is corrupt. 2 of these corruption have occured during a reboot of the access point after an upg...
Firmware
Troubleshooting
JohnC_V's avatar
JohnC_V
NETGEAR Employee Retired
May 28, 2021

LewisT1,

 

Welcome to our community! :)

 

It seems that you are having issues with your access point. You may need to access the secret IP of the AP in order for you to gain access again on its GUI. Try to use the standalone firmware first and just re-discover it from your wireless controller once it is up and running.

 

I'll send you a private message.

 

Regards,

 

John

NETGEAR Community Team

LewisT1's avatar
LewisT1
Initiate
May 28, 2021

Hi John,

 

Thanks for ther response. Unfortunately there is no web panel to access, I don't think there is enough of a viable image on teh access points to load up the web panel.

 

I cannot ping the IP listed, or any other IP for that matter. The only way I can communicate with the access point is via Serial and TFTP for firmware imaging.

 

I am all open to further suggestions

 

Thanks

 

Lewis

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