WAX610 cannot be added to Insight - ownership release required

BrettD wrote:

...hold reset down for at least 30 seconds - then when it connects back to the internet it will unlink from its old Insight account.

Nope, sorry.

This process does not unbind the AP serial number / MAC address in the Insight database.  Thus, it can't be re-added to a different NTGR Insight without either unbinding (removing) it from the device itself - doing so requires access to the device resp. the Insight account where is linked to. 

The only user-accessible way is [NTGR KB 36677] How-do-I-remove-a-device-from-my-Insight-account - as it says it will only permit using the device in standalone management mode in the device's local browser interface only. This standalone management capability does not include the ability to re-add to a different Insight account.

Second hand devices previously used  with Insight, even devices from the same organisation registered on another Insight account (e.g. an personal or private email account outside of the organisation, or an account specific to a different location as in the case of kuri2com​ ) can't be re-added to Insight without the assistance of Netgear customer support organisation.

This is an integral part of the NTGR Insight design.

And no, this does not bring the non-transferable formal ownership (product registration, warranty, ....) of the device. But again, if the owner can provide proof of ownership related to the same organisation, Netgear customer support can change this part, too. 

So once more, Netgear some free advice and text for enhancing the KB BrettD​.

Reagrds,

-Kurt